Abstract: The invention relates to a method for live video advice for at least one customer using an advice system which comprises at least one customer system having a customer computer, a network as well as a vendor system connected to the customer system over the network, wherein the vendor system comprises a server system and a plurality of adviser systems connected to the server system and each having an adviser computer and a camera, wherein the method comprises the steps: receiving an advice inquiry from the customer system by the server system transmitted over the network; selecting one of a plurality of replacement backgrounds which are available on the vendor system by the vendor system, in particular in response to the advice inquiry, selecting an advice system for the live advice; taking live video information using the camera of the selected adviser system and replacing the background contained in the taken live video information by the selected replacement background for forming a live adviser video; a