Patents Assigned to Livewire Acquisition, Inc. - Justia Patents Search

Patents Assigned to Livewire Acquisition, Inc.

Methods, systems, and computer program products for providing automated customer service via an intelligent virtual agent that is trained using customer-agent conversations

Patent number: 7305345

Abstract: A customer communication is responded to by receiving an utterance from the customer at an agent that executes on a data processing system. The agent uses a knowledge base that includes information extracted from one or more exemplary conversations to generate a response to the received utterance. The agent then sends the generated response to the customer.

Type: Grant

Filed: February 15, 2002

Date of Patent: December 4, 2007

Assignee: Livewire Acquisition, Inc.

Inventors: William Bares, Bradford Mott, Luke Zettlemoyer, James Lester