Abstract: A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.

Abstract: A voice-enabled system for online content access and delivery provides a voice and telephony interface, as well a text and graphic interface, for browsing and accessing requested content or shopping over the Internet using a browser or a telephone. The system allows customers to access an online data application, search for desired content items, select content items, and finally pay for selected items using a credit card, over a phone line or the Internet. A telephony-Internet interface converts spoken queries into electronic commands for transmission to an online data application. Markup language-type pages transmitted to callers from the online data application are parsed to extract selected information. The selected information is then reported to the callers via audio messaging. A voice-enabled technology for mobile multi-modal interaction is also provided.

Abstract: A method for accessing content through multiple devices, e.g. Telephone (1) and/or a data device (4) such as a Personal Digital Assistant (PDA) or Web Enabled Mobile Phone, is discussed where a user can initiate interaction with data through any device (mode), and then switch to another mode of interaction without starting over. The discussed method also allows a user to return to the same point in an application where a call session was lost or intentionally disengaged before completion. The user can regain access to the original call session via any telecommunications (voice or non-voice) device. Access can be accomplished whether the device is the same or different from that used for the original session.