Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for performing one of loading or unloading a plurality of articles for an object comprising a plurality of positions at which the plurality of articles can be loaded or unloaded via an IETM viewer. In accordance with one embodiment, a method is provided comprising: generating a digital aggregated workflow comprising a sequence of position workflows, each position workflow comprising a sequence of procedures to be performed at a corresponding position, wherein each procedure comprises a sequence of operations to be performed. The provided method further comprises at least providing a sequence of operations of a first procedure, providing a procedure progression mechanism configured to be selectable by the user, and responsive to the user selecting the procedure progression mechanism, providing a sequence of operations of a second procedure for display via the IETM viewer.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for providing targeted content to a user. In one embodiment, a method is provided comprising: determining whether a phone number for a digital call involving a mobile device or a user computing entity is one of a plurality of target phone numbers; responsive to determining that the phone number is one of the target phone numbers, identifying content control rules associated with the phone number; responsive to identifying the content control rules, identifying actions to be carried out in accordance with the content control rules, wherein at least one of the actions involves providing the targeted content via a call companion interface available through the mobile device or the user computing entity in response to an occurrence of an idle instance experienced by the user on the digital call while the digital call is connected.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for generating an annotation for textual information and/or media content for technical documentation for an item in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and computing entities for displaying media content of an electrical connector comprising a plurality of pins referenced in technical documentation for an item via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the viewer comprising a first view pane displaying textual information comprising an identifier for the connector and a second view pane displaying media content illustrating the connector and pins; receiving a selection of the identifier; and in response: generating and providing a preview window for the connector comprising pin information; receiving a selection of a pair of pins from the pin information by the user; and in response, causing the pair to be displayed using a highlighting format in the media content, and causing the remaining pins to be displayed in a deemphasized format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: receiving textual changes with respect to a first version of the textual content of the topic; determining an activity level of a user indicative of the user's presence in the topic; based at least in part on the determined activity level of the user: assigning a change format to each of textual changes based at least in part on a change type of each textual change, displaying a change notification comprising an acknowledgement mechanism, and responsive to user interaction with the acknowledgement mechanism, providing a second version of the textual content of the topic, wherein the second version of textual content conveys the textual changes using the change formats assigned to each textual change.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computing devices, and/or computing entities for displaying content found in technical documentation via an IETM viewer. In accordance with one embodiment, a method is provided comprising: providing a window for display via the IETM viewer, the window displaying content found in the documentation; receiving a focus of a first portion of the content; and thereafter: determining whether the first portion is relevant to a user; and responsive to determining the first portion is relevant, causing the first portion to be displayed using a relevant format; receiving a focus of a second portion of the content; and thereafter: determining whether the second portion of the content is relevant to the user; and responsive to determining the second portion is not relevant, causing the second portion to be displayed on the window using an irrelevant format that is different than the relevant format.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for displaying a data source of data found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: providing a window comprising (1) textual information from and/or an illustration related to the data and (2) a selection mechanism; receiving a first type or a second type of selection of the mechanism; responsive to receiving the first type of selection, generating a data source window comprising a relevant section of the data source that relates to the textual information and/or the illustration; responsive to receiving the second type of selection, generating the data source window comprising the data source; and providing the data source window for display via the IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for generating an annotation for textual information and/or media content for technical documentation for an item in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for providing a virtual network within an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access via an IETM viewer to technical documentation for an item. In one embodiment, a method is provided comprising: receiving data from a graphical code as a result of a user scanning the code; and responsive to receiving the data: identifying virtual networks supported within the IETM that are available for the user to join and are associated with a specific object of the item; providing an identifier for each of the virtual networks; receiving selection of an identifier for a particular virtual network; and responsive to receiving the selection, joining the user to the virtual network so that content that is specific to the object associated with the virtual network is available to the user via the IETM.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for supporting communication functionality in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access via an IETM viewer to technical documentation for an item. In one embodiment, a method is provided comprising: providing a window comprising a communication session option; receiving input of a selection of the communication session option; responsive to receiving the input: identifying active users who are signed into the IETM for a particular object of the item based on credentials for the user and the user being signed into the IETM for the particular object; and causing display of an identifier for each active user on the window as selectable; receiving input of a selection of an indicator for an active user; and responsive to receiving the input, initiating a communication session with the active user within the IETM.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for performing functionality requiring network connectivity in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to technical documentation for an item. In one embodiment, a method is provided comprising: receiving input comprising informational data; and responsive to receiving the data: generating a graphical security code; receiving input indicating a scanning of the code, wherein the scanning of the code (1) is performed by a user using a remote device connected to a network and (2) causes access to scanning functionality provided by an application installed on the device; and responsive to receiving the input: generating a graphical form code comprising the data; and causing display of a third window comprising the code, wherein the code can be scanned using the application to send the data to a third party over the network.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for transferring a performance of a procedure found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation. In one embodiment, a method is provided comprising: providing the steps of the procedure in an order in which the steps are to be carried out; and while a user is participating in the performance of the procedure: causing a particular step that is being carried out to be highlighted; receiving input of a selection of a transfer mechanism and in response: causing an indication to be displayed between the particular step and a next step to be carried out identifying where the performance has been suspended; providing a transfer window displaying transfer information; and recording the transfer information and an identifier for the indication.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for displaying a data source of data found in technical documentation for an item via an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer. In one embodiment, a method is provided comprising: providing a window comprising (1) textual information from and/or an illustration related to the data and (2) a selection mechanism; receiving a first type or a second type of selection of the mechanism; responsive to receiving the first type of selection, generating a data source window comprising a relevant section of the data source that relates to the textual information and/or the illustration; responsive to receiving the second type of selection, generating the data source window comprising the data source; and providing the data source window for display via the IETM viewer.

Abstract: Embodiments of the present disclosure provide methods, apparatus, systems, computer program products for generating an annotation for textual information and/or media content for technical documentation for an item in an interactive electronic technical manual system (IETM) configured to provide electronic and credentialed access to the technical documentation via an IETM viewer.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for establishing supplemental communication sessions between a caller and callee of a voice-based telephone call. The supplemental communication sessions may occur via a unique URL generated for a call and provided to a mobile device participating in the telephone call. By accessing the URL, the mobile device user has access to content tailored specifically to the telephone call, such as a dynamically updated indication of a callback time estimate if the mobile device user requested a callback when a representative of a third party is available to participate in a callback.

Abstract: Embodiments of the present disclosure involve providing an augmented reality environment to a user interacting with technical data associated with a powered asset. In various embodiments, a digital model of the powered asset is displayed via an augmented reality user interface that displays the model superimposed over the user's line of vision to simulate the augmented reality environment. Input is received from the user selecting a topic of a component of the model that comprises instructions for performing a task related to the component. Responsive to receiving the input, the instructions are displayed on the interface and the instructions identify a tool used in performing the task. Responsive to the user moving her line of vision to view a non-powered asset in which the tool is located, a visual representation of the tool is displayed on the interface superimposed over the non-powered asset viewable in the user's line of vision.

Abstract: Example embodiments relate to a wearable mobile terminal. In one embodiment, the wearable mobile terminal comprises at least one processing element and at least one memory including program code. In such an embodiment, the wearable mobile terminal is configured to capture one or more machine-readable codes and obtain data from the captured one or more machine-readable codes.

Abstract: Embodiments of the present invention provide methods, systems, apparatuses, and computer program products for aiding user access to technical data for an item. In one embodiment a method is provided comprising providing a model of the item, wherein the model comprises a plurality of visual representations, each visual representation representing one or more components of the item; receiving input selecting at least one of the one or more visual representations; responsive to receiving input selecting the at least one of the one or more visual representations, identifying one or more topics associated with the selected visual representation; providing at least a portion of the one or more topics associated with the selected visual representation; receiving input selecting at least one of the one or more topics; and responsive to receiving input selecting a topic of the one or more topics, providing technical data associated with the topic.

Abstract: Device holder assemblies include a first device panel and a second device panel that are configured to selectively couple a first and a second portable computing device to the device holder assembly. The device holder assemblies generally include a spine that is hingedly connected to the first device panel and the second device panel, such that the device holder assembly is repositionable between an open position and a closed position by rotating the first device panel and the second device panel about the spine. The spine may also include a computing entity including driver software that allows the first and second portable computing devices to be operated in conjunction with one another when selectively coupled to the device holder assembly.

Abstract: Embodiments of the present invention provide methods, systems, apparatuses, and computer program products for aiding user access to technical data for an item. In one embodiment a method is provided comprising providing a model of the item, wherein the model comprises a plurality of visual representations, each visual representation representing one or more components of the item; receiving input selecting at least one of the one or more visual representations; responsive to receiving input selecting the at least one of the one or more visual representations, identifying one or more topics associated with the selected visual representation; providing at least a portion of the one or more topics associated with the selected visual representation; receiving input selecting at least one of the one or more topics; and responsive to receiving input selecting a topic of the one or more topics, providing technical data associated with the topic.