Patents Assigned to Medical Service Bureau, Inc.
  • Interactive process map for a remote call center
    Patent number: 8121281
    Abstract: Provided is a method for operating a server computer to provide an interactive application to enable a plurality of client-specific protocols for a remote call center, the remote call center configured to receive a plurality of calls for a plurality of clients. The method includes linearly administering a plurality of states defined in a process map of client-specific protocols for a plurality of call types expected to be received for each client; displaying the process map at the remote call center via a graphical user interface; and enabling a client to remotely alter the process map over an internet connection in near real-time.
    Type: Grant
    Filed: December 13, 2006
    Date of Patent: February 21, 2012
    Assignee: Medical Service Bureau, Inc.
    Inventor: Robert Donnelly
  • Interactive Process Map for a Remote Call Center
    Publication number: 20080144801
    Abstract: Provided is a method for operating a server computer to provide an interactive application to enable a plurality of client-specific protocols for a remote call center, the remote call center configured to receive a plurality of calls for a plurality of clients. The method includes linearly administering a plurality of states defined in a process map of client-specific protocols for a plurality of call types expected to be received for each client; displaying the process map at the remote call center via a graphical user interface; and enabling a client to remotely alter the process map over an internet connection in near real-time.
    Type: Application
    Filed: December 13, 2006
    Publication date: June 19, 2008
    Applicants: The Medical Service Bureau, Inc of Austin, Texas
    Inventor: Robert Donnelly