Abstract: A system is configured to receive a request from a client device to provide web content for a frame in a web document provided by a web server and transmit the requested web content to the client device. The requested web content comprises an application for providing a live chat function. The system is further configured to exchange a first plurality of messages between the client device and another system via the application, exchange a second plurality of messages between a further client device and the other system via a further communication channel, and display a uniform view of the messages on the client device via the application upon determining that the identifiers associated with the messages correspond to a single user. The messages in the uniform view are ordered in chronological order based on the dates and times of receipt or transmission of the messages.
Type:
Grant
Filed:
July 26, 2022
Date of Patent:
June 18, 2024
Assignee:
MESSAGEBIRD BIDCO B.V.
Inventors:
Bob Carly Violier, Joey Charles Van Ommen, Richard David Cochrane Dodds, Robert Daniel Vis
Abstract: A system is configured to receive a request from a client device to provide web content for a frame in a web document provided by a web server and transmit the requested web content to the client device. The requested web content comprises an application for providing a live chat function. The system is further configured to exchange a first plurality of messages between the client device and another system via the application, exchange a second plurality of messages between a further client device and the other system via a further communication channel, and display a uniform view of the messages on the client device via the application upon determining that the identifiers associated with the messages correspond to a single user. The messages in the uniform view are ordered in chronological order based on the dates and times of receipt or transmission of the messages.
Type:
Grant
Filed:
May 28, 2020
Date of Patent:
September 20, 2022
Assignee:
MessageBird BidCo B.V.
Inventors:
Bob Carly Violier, Joey Charles Van Ommen, Richard David Cochrane Dodds, Robert Daniel Vis