Abstract: A system for centralized captioned telephone service (“C-CTS”), which includes a C-CTS system (“C-CTSS”) for providing a transcription service to a user subscribed to the C-CTS during a phone call with a peer; a mobile communications device of the user which includes a first phone number assigned from a carrier of the user; a communications device of the peer which includes a second phone number; and a plurality of caption providers that communicate with the C-CTSS. The first phone number is associated with the C-CTSS and each of the caption providers provides a captioned telephone service. A carrier of the first phone number includes a voice network, a data network, and a database that stores the first phone number of the user which is subscribed to the C-CTS. The C-CTSS includes a database that stores the first phone number of the user.

Abstract: A captioned telephone service system having the text-to-speech and answer assistance functions includes a captioner, a text-to-speech system, and an answer assistance system. The captioner provides captions to a user during a phone call between the user and a peer by receiving the peer's voice from a peer device, transcribing the peer's voice into caption data, and transferring the caption data to the user device. The text-to-speech system is configured to receive text data from the user device, convert the text data into speech, and transfer the voice of the speech to the peer device via the voice path in real time. The answer assistance system is configured to receive the caption data from the captioner, analyze the caption data to identify a question, analyze the question to generate answer suggestions, and forward the answer suggestions to the user device for review, editing, and selection.

Abstract: A system for identifying spoken language in a telecommunications relay service, which includes a call serving entity; and a plurality of automatic speech recognition groups where each of the automatic speech recognition groups includes an associated automatic speech recognition engine that recognizes and transcribes speech to a predefined language. One of the plurality of automatic speech recognition groups is set as a default automatic speech recognition group and automatic speech recognition engines transcribe and convert peer voices into text packets. The text packets are scored by the automatic speech recognition engine and transmitted to the call serving entity to determine whether the text packets meet a predetermined threshold based on their respective scores with the text packet having the highest score that meets or exceeds the predetermine threshold transmitted to a user.

Abstract: A system for providing a caption feedback service to a call center agent includes a plurality of TRS providers, a caption feedback system, and a plurality of call centers. The TRS providers provide a transcription service to TRS users during phone calls between the TRS users and peers, and the call centers connect phone calls between customers and call agents. The caption feedback system is connected to the caption feedback agents of the TRS providers and caption feedback clients of the call centers via data networks. If the caption feedback system finds that the TRS user's phone number matches the customer's phone number and the peer's phone number matches the call center's phone number, the caption feedback server connects the TRS provider to the call center via data network to enable transfer of the caption data of the call agent's voice from the TRS provider to the call center.

Abstract: A system includes a TRS system for providing a transcription service to a user of the TRS system during a phone call with a peer and a communications device of the user which includes a phone call unit associated with the phone number and a TRS call unit associated with the virtual number. The TRS system includes a database which stores a phone number and a virtual number of the user, wherein the phone number is assigned from a carrier of the user and the virtual number is assigned from a TRS provider to the user; and a communications device of the user which includes a phone call unit associated with the phone number and a TRS call unit associated with the virtual number.

Abstract: A system and a method for switching call agents in telecommunications relay service includes a TRS server system. The TRS server system includes a voice handler for processing voice data, a text handler for processing text data, and a controller for controlling, establishing, and terminating voice paths and data paths. The voice handler transmits a peer's voice to a first CA such that the first CA transcribes and converts the peer's voice into text data. The text handler receives the text data generated by the first CA. The controller selects a second CA; establishes a voice path and a data path between the second CA and the TRS server system; and terminate the voice path and data path associated with the first CA.