Abstract: A method, system, and computer program product that provides the capability to manage, control, and reconfigure wireless devices remotely over a wireless network with acceptable reliability and security. A method for remotely managing a wireless device over a telecommunications network comprising a server and the wireless device, the method comprises the steps of establishing a communicative connection between the server and the wireless device over the telecommunications network, transmitting a command from the server to the wireless device over the signaling network, and executing the command at the wireless device.

Abstract: A system and method for detecting and recording events related to the quality of service experienced by a wireless device in a wireless network. In one example, these events may be detected and recorded by the wireless device, without support from the network. Performance monitoring tests may be initiated by the wireless device at the direction of a management server, independent of the network in which the device may be operating. The wireless device may store the results of these tests and report the results to the management server.