Abstract: A method and apparatus for conducting transactions with people of varying heights at a customer work lobby assembly of service stations. The method may include directing a person of short stature to a service station comprising a vertically adjustable work surface; vertically adjusting the vertically adjustable work surface from a vertical working position to a lower vertical working position to conduct transactions with the person of short stature; conducting the transactions with the person of short stature; and adjusting the adjustable work surface to the vertical working position upon completion of said transactions with the person of short stature. The service station having the vertically adjustable work surface is not physically attached to the service assembly and is positioned within the service assembly to appear uniform with a plurality of service stations having non-vertically adjustable work surfaces when the vertically adjustable work surface is at the vertical working position.