Abstract: A telemetry-based method and system is provided for predictive resource scaling by mining useful data based on communication behaviour such as human calling patterns, call quality, and integration. In an embodiment, the telemetry-based system comprises at least one predictor for generating a first scaling prediction value based on a first target process goal and a second scaling prediction value based on a second target process goal; an auto-scaler for auto-scaling resources based on the first scaling prediction value and second scaling prediction value; and a regulator for monitoring the first scaling prediction value and second scaling prediction value and auto-scaling of resources by the auto-scaler and applying an objective function indicating total normalized system performance to a reinforcement learning algorithm for improving prediction accuracy of the at least one predictor.

Abstract: A system for generating user availability information from call control events within a telephone system, comprising an Event Queue for receiving and storing call control events from the telephone system, and an Interpretation Engine for accessing the call control events in the Event Queue and in response updating a running sum for the user based on availability evidence ascribed to the call control events, and generating an indication of user availability based on the running sum.