Patents Assigned to Mitel Networks, Inc.
  • Publication number: 20200380951
    Abstract: An electronic communication method and system are disclosed. Exemplary methods can be used by hearing or speech-impaired participants in a conference, e.g., collaboration, environment to facilitate communication between conference participants.
    Type: Application
    Filed: May 28, 2019
    Publication date: December 3, 2020
    Applicant: Mitel Networks, Inc.
    Inventor: Harikrishna Vuppaladhadiam
  • Patent number: 10705679
    Abstract: A system can include at least one auxiliary device comprising a plurality of user interface components responsive to user inputs. A host device can include a link interface configured to communicate with each auxiliary device via a communication link. The host device also includes configuration logic to automatically configure each auxiliary device to implement at least one of a plurality of virtual interactive pages, which is assigned based on the number of auxiliary devices connected to the host device. Each of the virtual interactive pages is programmed to associate a discrete set of actions or events with specified user interface components of the respective auxiliary device to which the virtual interactive page is assigned. The host device can execute a selected one of the actions or events in response to activation of a corresponding one of the user interface components.
    Type: Grant
    Filed: August 10, 2015
    Date of Patent: July 7, 2020
    Assignee: Mitel Networks, Inc.
    Inventors: Christopher Galvan, Dieter W. Rencken, Glen K. Okita, Robert R. Glaser, Dale C. Tonogai
  • Patent number: 10623238
    Abstract: A failover system includes a plurality of configuration controllers and a plurality of switches. The switches include a site proxy, a failover module and a routing table. A first site proxy of a first switch is designated as the active proxy and controls failover in the event a switch fails or otherwise becomes unavailable. A second site proxy of a second switch is designated as the backup proxy and controls failover in the event the first switch fails or otherwise becomes unavailable. In the event a switch fails or otherwise becomes available, the active proxy interacts with the configuration controller and reassigns the extensions associated with the failed switch to a different switch of the plurality of switches. If a configuration controller fails or otherwise becomes unavailable, another configuration controller becomes active and establishes communication with the plurality of switches to maintain the operational status of the IP telephony system.
    Type: Grant
    Filed: June 15, 2018
    Date of Patent: April 14, 2020
    Assignee: Mitel Networks, Inc.
    Inventor: Kent A. Fritz
  • Patent number: 10623331
    Abstract: A hybrid unified communications (UC) cloud system includes a global UC virtual data center and a plurality of regional UC virtual data centers (VDCs). Each regional VDC includes a regional system manager that manages a set of regional UC resources. Associated endpoint devices operate in at least one respective multi-tenant regional cloud and to employ corresponding regional UC resources thereof, operating in at least one service cluster of the respective multi-tenant regional cloud, to communicate real-time media traffic with respect to the associated endpoint devices. A regional resource manager provides status information to the regional system manager, based on utilization of resources, to control scaling of the regional UC resources responsive to the status information. The global UC virtual data center includes a global system manager to manage the regional UC VDCs and coordinates orchestration of UC resources between and/or among the regional UC VDCs.
    Type: Grant
    Filed: January 29, 2019
    Date of Patent: April 14, 2020
    Assignee: Mitel Networks, Inc.
    Inventors: Bingjun Li, Pankaj Malhotra, Deepak M. Bhimasena
  • Patent number: 10567999
    Abstract: A method for telecommunications is disclosed herein including a first node receiving a plurality of events. A first state machine in the first node generates a current state of the first state machine by processing the plurality of events. The first node publishes the plurality of events to a persistent event log. A second node subscribes to the persistent event log. A second state machine in the second node generates the current state of the first state machine on the second state machine by processing the plurality of events from the persistent event log.
    Type: Grant
    Filed: September 13, 2017
    Date of Patent: February 18, 2020
    Assignee: Mitel Networks, Inc.
    Inventors: Hoang Long Nguyen, Asim Parekh
  • Patent number: 10541863
    Abstract: A portal application interface can access and provision hosted services configured to operate in a hosted system of a hybrid unified communications system, the hybrid system also including at least one premise-based system. A connection management service (CMS) can store CMS provisioning data in a hosted configuration database of the hosted system in response to a user input via the portal application interface to configure a given premise trunk group of the premise-based system for operation in the hybrid system to provision a session border controller to control at least one connection between the premise trunk group and a hosted trunk group of the hosted system based on the CMS provisioning data. The CMS can update the hosted configuration database to configure the hosted trunk group and cause premise configuration data for the given premise trunk group to be stored in the premise system.
    Type: Grant
    Filed: April 22, 2016
    Date of Patent: January 21, 2020
    Assignee: Mitel Networks, Inc.
    Inventors: Amy Pendleton, Brian Leipprandt
  • Patent number: 10506000
    Abstract: A system for mesh conferencing using Session Initiation Protocol (SIP) signaling includes at least three endpoints communicatively coupled to each other via media paths. The media paths are for exchanging media communications between the at least three endpoints. At least one controller is communicatively coupled to each of the at least three endpoints via control paths separate from the media paths. The control paths are for exchanging SIP messages to setup the media communications between the at least three endpoints as a mesh conference. Upon establishment of the mesh conference, each of the at least three endpoints may be configured to send a media stream via one of the media paths to each of the others of the at least three endpoints and to receive a media stream via one of the media paths from each of the others of the at least three endpoints.
    Type: Grant
    Filed: June 5, 2017
    Date of Patent: December 10, 2019
    Assignee: Mitel Networks, Inc.
    Inventor: Kent A. Fritz
  • Patent number: 10462238
    Abstract: A reachability engine can determine a reachability for a specified party in response to a request for reachability. The reachability can characterize a probability that the specified party will answer a request for communication using a specified mode of communication at a given time. The reachability can be based on status data that characterizes an aggregate of at least two of direct status data, indirect status data and historical status data for the specified party.
    Type: Grant
    Filed: April 4, 2016
    Date of Patent: October 29, 2019
    Assignee: Mitel Networks, Inc.
    Inventors: Venkatraman Naganathan, Prabjeet Singh
  • Patent number: 10424297
    Abstract: An example method includes receiving at a conference bridge media from a plurality of participants during a conference session and mixing the media received from the plurality of participants to provide mixed media. At least one utterance of the mixed media is parsed using natural language processing to determine a command and at least one subject or object associated with the command. The method also includes invoking a selected conference function during the conference session based on the determined command and each identified subject or object.
    Type: Grant
    Filed: February 2, 2017
    Date of Patent: September 24, 2019
    Assignee: Mitel Networks, Inc.
    Inventor: Eric N. Carino
  • Patent number: 10389847
    Abstract: A computer-implemented method includes receiving, at a server, input data to initiate provisioning a resource. Provisioning data is sent to the resource to enable presentation of a given provisioning object at the resource. User data is also sent to a registered client to enable an interactive presentation of a plurality of provisioning objects, which includes the given provisioning object, with respect to the registered client. The method also includes associating the resource with the registered client in response to a user input selecting the given provisioning object from the plurality of provisioning objects.
    Type: Grant
    Filed: December 23, 2015
    Date of Patent: August 20, 2019
    Assignee: Mitel Networks, Inc.
    Inventor: Pascal R. Crausaz
  • Patent number: 10362121
    Abstract: A method can include storing, in memory, resource operating data associated with at least one endpoint resource that is registered for operation in a communications network for a given user. The resource operating data can be analyzed in response to establishing a communications session over a communications path between an endpoint resource associated with the given user and at least one other communications resource. The method can include verifying the communications path for the established communications session based on the analyzing.
    Type: Grant
    Filed: July 10, 2014
    Date of Patent: July 23, 2019
    Assignee: Mitel Networks, Inc.
    Inventor: Pascal R. Crausaz
  • Patent number: 10230850
    Abstract: A method for scheduling a meeting using an email client that is part of an email system includes receiving a request at the email client to schedule the meeting. The request may include an indication of the resources that are to be provided by a conferencing system for the meeting. The method also includes communicating the request to a conference bridge that is part of the conferencing system and receiving from the conference bridge an access code associated with the meeting. The method also includes appending the access code to a meeting invitation associated with the meeting and providing the meeting invitation to an email server that is part of the email system. The method also includes sending the meeting invitation to users invited to participate in the meeting.
    Type: Grant
    Filed: April 28, 2017
    Date of Patent: March 12, 2019
    Assignee: Mitel Networks, Inc.
    Inventors: Thomas E. Miller, Dale C. Tonogai, Kishore Nadimpalli, Stephen M. Winter
  • Patent number: 10230662
    Abstract: A hybrid unified communications (UC) cloud system includes a global UC virtual data center and a plurality of regional UC virtual data centers (VDCs). Each regional VDC includes a regional system manager that manages a set of regional UC resources. Associated endpoint devices operate in at least one respective multi-tenant regional cloud and to employ corresponding regional UC resources thereof, operating in at least one service cluster of the respective multi-tenant regional cloud, to communicate real-time media traffic with respect to the associated endpoint devices. A regional resource manager provides status information to the regional system manager, based on utilization of resources, to control scaling of the regional UC resources responsive to the status information. The global UC virtual data center includes a global system manager to manage the regional UC VDCs and coordinates orchestration of UC resources between and/or among the regional UC VDCs.
    Type: Grant
    Filed: May 20, 2016
    Date of Patent: March 12, 2019
    Assignee: Mitel Networks, Inc.
    Inventors: Bingjun Li, Pankaj Malhotra, Deepak M. Bhimasena
  • Patent number: 10200533
    Abstract: A method for providing file-based media on hold (MOH) services in a Voice over Internet Protocol (VoIP) system includes selecting an MOH file and streaming digital content of the MOH file to a communication device while a call is on hold. If the call is removed from hold and placed back on hold a second time, the digital content of the MOH file is streamed to the communication device while the call is on hold the second time. The digital content is streamed from substantially a beginning of the MOH file to a first stopping point while the call is on hold the first time, and from substantially the first stopping point to a second stopping point while the call is on hold the second time.
    Type: Grant
    Filed: November 15, 2017
    Date of Patent: February 5, 2019
    Assignee: Mitel Networks, Inc.
    Inventors: Chakradhar Kondapalli, Jason Miller, Glenn Hessler, Thomas E. Miller
  • Patent number: 10158600
    Abstract: This disclosure relates to handling email for a contact center. In one example, a contact center system can include an email interface to access an enterprise email system, inbound emails to and from each inbound mailbox in the contact center system being stored and maintained in the enterprise email system. An email tracking data structure can be stored in memory, the email tracking data structure programmed to store interaction data corresponding to each email interaction being processed by the contact center system. An email handling control can be programmed to control sending a reply email to a given incoming contact email from a contact based on the interaction data associated with the given incoming contact email, the reply email being sent to the contact through the enterprise email system via the email interface.
    Type: Grant
    Filed: October 6, 2015
    Date of Patent: December 18, 2018
    Assignee: MITEL NETWORKS, INC.
    Inventors: Darren Croke, Asim Parekh, Eric Lockhart
  • Patent number: 10095507
    Abstract: A system for image upgrade, according to one embodiment of the present invention comprises an upgrade director and a target device comprising a manager module. The upgrade director sends a first command to the manager module initiating an upgrade event. The manager module receives the first command. The manager module calculates a delay parameter. The manager module downloads an upgrade image after the delay parameter has ended. The upgrade director sends a second command to the manager module indicating that the upgrade event is to conclude. The manager module receives the second command from the upgrade director. The manager module reboots using the upgrade image responsive to the second command.
    Type: Grant
    Filed: March 7, 2017
    Date of Patent: October 9, 2018
    Assignee: Mitel Networks, Inc.
    Inventors: Venkatraman Naganathan, Glen Okita
  • Patent number: 10079714
    Abstract: In one example, a method for a conference bridge failover in a conference call system may include determining that a first conference bridge with a connection for a participant telephone has failed. The method may also include determining whether one or more conference bridge have resources to manage the connection for the participant telephone of the first conference bridge and assigning the connection for the participant telephone to the one or more conference bridge in response to the determination.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: September 18, 2018
    Assignee: Mitel Networks, Inc.
    Inventors: Pramod Madabhushi, Prasannakumar Mallappa, Puneet Saran Sarna
  • Patent number: 10033614
    Abstract: A system to monitor bandwidth can include memory to store session data describing each communication session for at least a portion of a communication system. A bandwidth calculator can access the session data and provide a measure of bandwidth utilization computed based on the accessed session data.
    Type: Grant
    Filed: September 15, 2016
    Date of Patent: July 24, 2018
    Assignee: Mitel Networks, Inc.
    Inventors: Amy S. Pendleton, Pramod Madabhushi
  • Patent number: 10027670
    Abstract: A method can include receiving a request from a requestor to a given resource, which requestor is registered to access a set of one or more resources. The request includes a ticket that includes signature data generated by an authenticating entity in response to authenticating the requestor. The signature data may be decrypted to provide a decrypted signature. The ticket may be validated in response to the request based on evaluating the decrypted signature. A response can be provided to the requestor based on the validation, and the response can grant the requestor access to the given resource if the validation determines the ticket to be authentic and authorized for the given resource or the response can deny the requestor access to the given resource if the validation determines to reject the ticket.
    Type: Grant
    Filed: May 4, 2017
    Date of Patent: July 17, 2018
    Assignee: Mitel Networks, Inc.
    Inventors: Michael S. W. Tovino, Amy S. Pendleton
  • Patent number: 10027599
    Abstract: A method for determining a capacity of a virtual machine in a VoIP system includes determining a resource configuration of the virtual machine including a number of CPU cores, a CPU clock rate, or a memory size. The virtual machine may be configured as a trunk, conference bridge, phone switch, session border controller, router, or another device in the VoIP system. The method also includes sending the resource configuration from the virtual machine to a VoIP system configuration application. The VoIP system configuration application may be an application running on the virtual machine or an application running on a server separate from the virtual machine. At the VoIP system configuration application, a capacity of the virtual machine is determined based on the resource configuration. The capacity may determine a number and type of telephony features supported by the telephony device in the VoIP system.
    Type: Grant
    Filed: September 30, 2016
    Date of Patent: July 17, 2018
    Assignee: Mitel Networks, Inc.
    Inventors: Dohoon Kim, Howard Yin