Abstract: An enabling platform is provided where an installed agent (e.g., device-side software) may be installed on a mobile device to decode chipset level information readable on the mobile device. Such readable chipset level information can then be transmitted and/or accessed in real-time via a central server for dynamic, real-time, geo-location for mobile device and network performance enhancement. An important feature of the embodiments of the present invention include the ability to decode and transmit chipset level information from a mobile device in real time so that remote field service data gathering, and local headquarter service assessment and issue resolution, may occur more on a contemporaneous basis, permitting faster issue assessment and resolution, which benefits the telecommunications providers and their customers.

Abstract: An enabling platform is provided where an installed agent (e.g., device-side software) may be installed on a mobile device to decode chipset level information readable on the mobile device. Such readable chipset level information can then be transmitted and/or accessed in real-time via a central server for dynamic, real-time, geo-location for mobile device and network performance enhancement. An important feature of the embodiments of the present invention include the ability to decode and transmit chipset level information from a mobile device in real time so that remote field service data gathering, and local headquarter service assessment and issue resolution, may occur more on a contemporaneous basis, permitting faster issue assessment and resolution, which benefits the telecommunications providers and their customers.