Patents Assigned to MUYVENTIVE, LLC
  • System and method to represent conversational flows as graph embeddings and to conduct classification and clustering based on such embeddings
    Patent number: 11797768
    Abstract: Systems and methods develop a natural language interface. Conversational data including user utterances is received for a plurality of conversations from a natural language interface. Each of the conversations is classified to determine intents for each user utterance, and for each of the conversations, a control flow diagram showing the intents and sequential flow of the conversation is generated. Each of the control flow diagrams is processed to generate a graph embedding representative of the conversation. A previous conversation that is similar to the current conversation is identified from a previous graph embedding that is nearest to a current graph embedding of a most recent utterance in a current conversation. A previous outcome of the previous conversation is used to predict an outcome of the current conversation, which, when not positive, may control response outputs of the natural language interface to steer the current conversation towards a positive result.
    Type: Grant
    Filed: May 11, 2022
    Date of Patent: October 24, 2023
    Assignee: MuyVentive, LLC
    Inventor: Zvi Topol
  • System and method to represent conversational flows as graph embeddings and to conduct classification and clustering based on such embeddings
    Patent number: 11361163
    Abstract: Systems and methods develop a natural language interface. Conversational data including user utterances is received for a plurality of conversations from a natural language interface. Each of the conversations is classified to determine intents for each user utterance, and for each of the conversations, a control flow diagram showing the intents and sequential flow of the conversation is generated. Each of the control flow diagrams is processed to generate a graph embedding representative of the conversation. A previous conversation that is similar to the current conversation is identified from a previous graph embedding that is nearest to a current graph embedding of a most recent utterance in a current conversation. A previous outcome of the previous conversation is used to predict an outcome of the current conversation, which, when not positive, may control response outputs of the natural language interface to steer the current conversation towards a positive result.
    Type: Grant
    Filed: November 27, 2019
    Date of Patent: June 14, 2022
    Assignee: MUYVENTIVE, LLC
    Inventor: Zvi Topol