Abstract: A method executed at least in part in a computing device for providing cloud based customer support services includes providing a cloud based service enabling data interchange between participants of a cloud based support service, the participants including customers seeking support on products or services and support personnel from companies providing the products or services. The method further includes associating a subset of the participants with a selected product or service, enabling the customers to initiate a support case for the selected product or service, and enabling the subset of the participants associated with the product or service to communicate in order to resolve the support case.

Abstract: A method for ultrasonic testing includes placing an ultrasonic probe in a liquid bath inside of a pressure vessel having an elastomeric diaphragm stretched across an opening of the pressure vessel, applying pressure within the pressure vessel to bring the elastomeric diaphragm towards a test piece, and conducting ultrasonic testing of the test piece using the ultrasonic probe. A device for ultrasonic testing of a test piece includes a pressure vessel having an elastomeric diaphragm and an ultrasonic probe disposed within the pressure vessel.