Patents Assigned to NEW VOICE MEDIA LTD.
  • Patent number: 9679034
    Abstract: One embodiment of the invention provides a method of operating a computer-telephony system. The method comprises providing computer-telephony support for a plurality of customers. Each customer maintains customer relationship management (CRM) data. The CRM data is uploaded from the plurality of customers into a computer-telephony database. The uploading includes transforming the CRM data from an original format maintained by the respective customer into a standardized format for the computer-telephony database. Telephone calls can then be handled using the transformed CRM data in the computer-telephony database.
    Type: Grant
    Filed: October 2, 2007
    Date of Patent: June 13, 2017
    Assignee: NEW VOICE MEDIA, LTD.
    Inventors: Richard Pickering, Ashley Unitt, Dan Phipps
  • Publication number: 20100202603
    Abstract: Call centre, automatic call distribution (ACD), with computer telephony integration (CTI) providing a search engine that is automatically fed with the calling line identifier (CLI) such that a search can be performed to find related documents, emails, URLs using private or public databases that may be accessed for free or only after having paid a subscription. The application also mentions that the system can be applied to outgoing calls in which case the dialed number is used for performing the search.
    Type: Application
    Filed: April 17, 2007
    Publication date: August 12, 2010
    Applicant: NEW VOICE MEDIA LTD.
    Inventor: Richard B. Pickering
  • Publication number: 20100128717
    Abstract: One embodiment of the invention provides a method of operating a computer-telephony system. The method comprises providing computer-telephony support for a plurality of customers. Each customer maintains customer relationship management, CRM data. The CRM data is uploaded from the plurality of customers into a computer-telephony database. The uploading includes transforming the CRM data from an original format maintained by the respective customer into a standardised format for the computer-telephony database. Telephone calls can then be handled using the transformed CRM data in the computer-telephony database.
    Type: Application
    Filed: October 2, 2007
    Publication date: May 27, 2010
    Applicant: NEW VOICE MEDIA LTD.
    Inventors: Richard Pickering, Ashley Unitt, Dan Phipps