Abstract: A method for speaker adaptation includes receiving a plurality of media files, each associated with a call center agent of a plurality of call center agents and receiving a plurality of terms. Speech processing is performed on at least some of the media files to identify putative instances of at least some of the plurality of terms. Each putative instance is associated with a hit quality that characterizes a quality of recognition of the corresponding term. One or more call center agents for performing speaker adaptation are determined, including identifying call center agents that are associated with at least one media file that includes one or more putative instances with a hit quality below a predetermined threshold. Speaker adaptation is performed for each identified call center agent based on the media files associated with the identified call center agent and the identified instances of the plurality of terms.

Abstract: This invention relates to processing of audio files, and more specifically, to an improved technique of searching audio. More particularly, a method and system for processing audio using a multi-stage searching process is disclosed.

Abstract: This invention relates to processing of audio files, and more specifically, to an improved technique of searching audio. More particularly, a method and system for processing audio using a multi-stage searching process is disclosed.

Abstract: An approach to alignment of transcripts with recorded audio is tolerant of moderate transcript inaccuracies, untranscribed speech, and significant non-speech noise. In one aspect, a number of search terms are formed from the transcript such that each search term is associated with a location within the transcript. Possible locations of the search terms are then determined in the audio recording. The audio recording and the transcript are then aligned using the possible locations of the search terms. In another aspect a search expression is accepted, and then a search is performed for spoken occurrences of the search expression in an audio recording. This search includes searching for text occurrences of the search expression in a text transcript of the audio recording, and searching for spoken occurrences of the search expression in the audio recording.

Abstract: An approach to alignment of transcripts with recorded audio is tolerant of moderate transcript inaccuracies, untranscribed speech, and significant non-speech noise. In one aspect, a number of search terms are formed from the transcript such that each search term is associated with a location within the transcript. Possible locations of the search terms are then determined in the audio recording. The audio recording and the transcript are then aligned using the possible locations of the search terms. In another aspect a search expression is accepted, and then a search is performed for spoken occurrences of the search expression in an audio recording. This search includes searching for text occurrences of the search expression in a text transcript of the audio recording, and searching for spoken occurrences of the search expression in the audio recording.