Abstract: A method for providing video-based communication between an originating user and a recipient located within a call center includes a server receiving an originating live video call, the server holding the live video call, the server generating a placeholder call corresponding to the live video call, and the server transmitting the placeholder call through the network to the call center. The method may also include the call center determining if an agent with video call capability is available, and if an agent with video call capability is available, the call center transmitting the placeholder call to the available agent within the call center, the call center generating a video link and transmitting the video link to the server, the server receiving the video link, and the server matching the video link to the live video call to establish communication with the agent.