Abstract: A first vehicle detector is configured to capture first electronic vehicle signatures of vehicles at or approaching a first ordering terminal where food orders can be placed. A second vehicle detector is configured to capture second electronic vehicle signatures of vehicles at or approaching a second ordering terminal where food orders can be placed. A third vehicle detector is configured to capture third electronic vehicle signatures of vehicles at or approaching a drive-up window. Proper distribution of food orders to the appropriate vehicles is achieved at the drive-up window by matching the third electronic vehicle signatures with ones of the first and second electronic vehicle signatures.

Abstract: An ordering system for a business includes an ordering terminal, a queue module, an order execution module, and an agent. The ordering terminal receives a first order from a first person. The queue module stores data representing the first order. The order execution module conveys the first order to the point of sale terminal. The agent is installed on a point of sale terminal and selectively sends user interface events to a point of sale application executing on the point of sale terminal. The order execution module conveys the first order to the point of sale terminal by (i) retrieving the data representing the first order from the queue module and (ii) instructing the agent to send user interface events according to the retrieved data.

Abstract: A method includes: receiving N sets of identification data for the patron captured by N passive data capture devices, respectively; and for each unique patron identifier: calculating N partial confidence values for that unique patron identifier based on N comparisons of the N sets of identification data with N sets of stored identification data, respectively, associated with that unique patron identifier; and based on the N partial confidence values of that unique patron identifier and N weighting values, respectively, calculating an overall confidence value for that unique patron identifier. One unique patron identifier having a highest overall confidence value is selected. When the selected overall confidence value is less than a predetermined value: a new unique patron identifier is created in a database; and the N sets of identification data captured using the N passive data capture devices, respectively, is stored in association with the new unique patron identifier.

Abstract: A method includes: in response to detection of a patron, capturing N sets of identification data for the patron using N passive patron identification systems, respectively, wherein N is an integer greater than one; calculating N partial confidence values based on N comparisons of the N sets of identification data with N sets of stored identification data, respectively, associated with a unique patron identifier; and, based on the N partial confidence values, calculating an overall confidence value indicating a level of confidence that the patron is associated with the unique patron identifier. The method further includes: based on the unique patron identifier, retrieving stored ordering data that is associated with the unique patron identifier; setting ordering information to be output to the patron based on the overall confidence value and the stored ordering data; and outputting the ordering information to the patron using an ordering terminal.

Abstract: An interactive ordering apparatus includes a processor and a memory. The memory is configured to store instructions and data. The processor is configured to execute the instructions to (i) produce a display in a viewable area of a touchscreen and to (ii) receive input from a user via the touchscreen. According to the instructions, the processor is configured to divide at least a portion of the display into a plurality of mutually exclusive sections, and display a first plurality of choices in a first section of the plurality of sections. The processor is also configured to, in response to selection by the user of a first choice of the first plurality of choices, (i) move the first plurality of choices to a second section of the plurality of sections and (ii) display a second plurality of choices in the first section.

Abstract: A method of upselling ordering items includes: in response to detection of a patron at or approaching an ordering terminal, capturing N sets of identification data for the patron using N passive patron identification systems, respectively, wherein N is an integer greater than one; calculating an overall confidence value indicating a level of confidence that the patron is associated with a unique patron identifier based on N comparisons of the N sets of identification data with N sets of stored identification data, respectively, associated with the unique patron identifier; based on the unique patron identifier, retrieving stored data indicative of an ordering item that is to be subliminally suggested to the patron during ordering; using the ordering terminal, displaying an ordering menu; and, when the overall confidence value is greater than a predetermined value, subliminally suggesting the ordering item to the patron while the patron places an order.

Abstract: An ordering system for a business includes an ordering terminal, a queue module, an order execution module, and an agent. The ordering terminal receives a first order from a first person. The queue module stores data representing the first order. The order execution module conveys the first order to the point of sale terminal. The agent is installed on a point of sale terminal and selectively sends user interface events to a point of sale application executing on the point of sale terminal. The order execution module conveys the first order to the point of sale terminal by (i) retrieving the data representing the first order from the queue module and (ii) instructing the agent to send user interface events according to the retrieved data.

Abstract: A method of upselling ordering items includes: in response to detection of a patron at or approaching an ordering terminal, capturing N sets of identification data for the patron using N passive patron identification systems, respectively, wherein N is an integer greater than one; calculating an overall confidence value indicating a level of confidence that the patron is associated with a unique patron identifier based on N comparisons of the N sets of identification data with N sets of stored identification data, respectively, associated with the unique patron identifier; based on the unique patron identifier, retrieving stored data indicative of an ordering item that is to be subliminally suggested to the patron during ordering; using the ordering terminal, displaying an ordering menu; and, when the overall confidence value is greater than a predetermined value, subliminally suggesting the ordering item to the patron while the patron places an order.

Abstract: A method includes: in response to detection of a patron, capturing N sets of identification data for the patron using N passive patron identification systems, respectively, wherein N is an integer greater than one; calculating N partial confidence values based on N comparisons of the N sets of identification data with N sets of stored identification data, respectively, associated with a unique patron identifier; and, based on the N partial confidence values, calculating an overall confidence value indicating a level of confidence that the patron is associated with the unique patron identifier. The method further includes: based on the unique patron identifier, retrieving stored ordering data that is associated with the unique patron identifier; setting ordering information to be output to the patron based on the overall confidence value and the stored ordering data; and outputting the ordering information to the patron using an ordering terminal.

Abstract: A method for controlling a food ordering terminal assembly includes dividing a display into first and second display portions. The method includes dividing the second display portion into a plurality of sections including a first section and a second section immediately adjacent the first section. The method includes introducing a first set of food items for selection in the first section. The method includes, in response to selection of one of the first set of the food items, moving the first set of the food items across the second display portion from the first section to the second section such that (i) a second set of food items appears for consideration and selection in the first section, and (ii) in the second section, the first set of the food items remains visible and available for reselection.

Abstract: An interactive ordering apparatus includes a processor and a memory. The memory is configured to store instructions and data. The processor is configured to execute the instructions to (i) produce a display in a viewable area of a touchscreen and to (ii) receive input from a user via the touchscreen. According to the instructions, the processor is configured to divide at least a portion of the display into a plurality of mutually exclusive sections, and display a first plurality of choices in a first section of the plurality of sections. The processor is also configured to, in response to selection by the user of a first choice of the first plurality of choices, (i) move the first plurality of choices to a second section of the plurality of sections and (ii) display a second plurality of choices in the first section.

Abstract: A computer-based ordering system for ordering goods and services includes a plurality of self-service client terminals and a server. Each self-service client terminal runs a self-order application including a set of interactive menu screens having buttons that allow the customer to select and customize products for the order. An administration tool application communicates with the server to administer the self-service client terminals. The administration tool application including a menu editor that enables the administrator to create and edit the interactive menu screens provided by the self-order application at the self-service client terminals. The menu editor accesses a library of menu templates containing predefined groupings of buttons, and uses the menu templates, as directed by the administrator, during creation and editing of the interactive menu screens.

Abstract: A computer-based ordering system for ordering goods and services includes a plurality of self-service client terminals and a server. Each self-service client terminal runs a self-order application including a set of interactive menu screens having buttons that allow the customer to select and customize products for the order. An administration tool application communicates with the server to administer the self-service client terminals. The administration tool application including a menu editor that enables the administrator to create and edit the interactive menu screens provided by the self-order application at the self-service client terminals. The menu editor accesses a library of menu templates containing predefined groupings of buttons, and uses the menu templates, as directed by the administrator, during creation and editing of the interactive menu screens.

Abstract: A computer-based ordering system for ordering goods and services includes a plurality of self-service client terminals and a server. Each self-service client terminal runs a self-order application including a set of interactive menu screens having buttons that allow the customer to select and customize products for the order. An administration tool application communicates with the server to administer the self-service client terminals. The administration tool application including a menu editor that enables the administrator to create and edit the interactive menu screens provided by the self-order application at the self-service client terminals. The menu editor accesses a library of menu templates containing predefined groupings of buttons, and uses the menu templates, as directed by the administrator, during creation and editing of the interactive menu screens.

Abstract: A method for ordering goods and services is used in conjunction with a computer-based ordering system that is principally viewed as a kiosk by customers or patrons of a restaurant. The method synchronizes the submission of an order for food preparation to a kitchen with the patrons actually getting a table at which they may sit. This reduces the wait time for the patron, increasing their overall satisfaction with service and reduces the cycle time of a particular table (increases “turns” at the table). The method includes receiving an order for goods or services through the computer-based ordering system to create an order. A queue value, e.g., a pager number, is then associated with the order to create a queued order. The queued order is then held in a database of the computer-based ordering system. The queued order is released and fulfilled after the queue value has expired.

Abstract: A computer-based ordering system for ordering goods and services includes a plurality of self-service client terminals and a server. Each self-service client terminal runs a self-order application including a set of interactive menu screens having buttons that allow the customer to select and customize products for the order. An administration tool application communicates with the server to administer the self-service client terminals. The administration tool application including a menu editor that enables the administrator to create and edit the interactive menu screens provided by the self-order application at the self-service client terminals. The menu editor accesses a library of menu templates containing predefined groupings of buttons, and uses the menu templates, as directed by the administrator, during creation and editing of the interactive menu screens.

Abstract: A computer-based ordering system for ordering goods and services includes a plurality of self-service client terminals and a server. Each self-service client terminal runs a self-order application including a set of interactive menu screens having buttons that allow the customer to select and customize products for the order. An administration tool application communicates with the server to administer the self-service client terminals. The administration tool application including a menu editor that enables the administrator to create and edit the interactive menu screens provided by the self-order application at the self-service client terminals. The menu editor accesses a library of menu templates containing predefined groupings of buttons, and uses the menu templates, as directed by the administrator, during creation and editing of the interactive menu screens.

Abstract: A computer-based ordering system for ordering goods and services includes a plurality of self-service client terminals and a server. Each self-service client terminal runs a self-order application including a set of interactive menu screens having buttons that allow the customer to select and customize products for the order. An administration tool application communicates with the server to administer the self-service client terminals. The administration tool application including a menu editor that enables the administrator to create and edit the interactive menu screens provided by the self-order application at the self-service client terminals. The menu editor accesses a library of menu templates containing predefined groupings of buttons, and uses the menu templates, as directed by the administrator, during creation and editing of the interactive menu screens.