Patents Assigned to NICE INC.
  • Patent number: 11995428
    Abstract: A system and method for enabling graphic-based interoperability between computer executed applications. A computer system operating as a client may display a graphical user interface (GUI) including control graphic items such as buttons, text boxes, etc. A process may examine the graphical image of the GUI to determine if there has been a change over time in the GUI as displayed which updates a control graphic item. If there has been a change over time in the GUI which updates a control graphic item, an action may be taken, for example updating properties of an object construct corresponding to the control graphic item, raising an event corresponding to an object construct corresponding to the control graphic item, or communicating an event to a process.
    Type: Grant
    Filed: June 18, 2021
    Date of Patent: May 28, 2024
    Assignee: NICE INC.
    Inventors: Alexander Vaindiner, Vitaly Shelest
  • Patent number: 11983259
    Abstract: A computerized method for voice authentication of a customer in a self-service system is provided. A request for authentication of the customer is received and the customer is enrolled in the self-service system with a text-independent voice print. A passphrase from a plurality of passphrases to transmit to the customer is determined based on comparing each of the plurality of passphrases to a text-dependent or text-independent voice biometric model. The passphrase is transmitted to the customer, and when the customer responds, an audio stream of the passphrase is received. The customer is authenticated by comparing the audio stream of the passphrase against the text-independent voice print. If the customer is authenticated, then storing the audio stream of the passphrase and the topic of the passphrase.
    Type: Grant
    Filed: February 15, 2023
    Date of Patent: May 14, 2024
    Assignee: NICE INC.
    Inventors: Matan Keret, Amnon Buzaglo