Patents Assigned to Nice Systems
  • METHOD AND APPARATUS FOR FAST SEARCH IN CALL-CENTER MONITORING
    Publication number: 20090150152
    Abstract: A method and apparatus for indexing one or more audio signals using a speech to text engine and a phoneme detection engine, and generating a combined lattice comprising a text part and a phoneme part. A word to be searched is searched for in the text part, and if not found, or is found with low certainty is divided into phonemes and searched for in the phoneme parts of the lattice.
    Type: Application
    Filed: November 18, 2007
    Publication date: June 11, 2009
    Applicant: Nice Systems
    Inventors: Moshe WASSERBLAT, Barak Eilam, Yuval Lubowich, Maor Nissan