Abstract: A communications handler determines an appropriate contact center agent to receive an incoming communication session. Communication session indicators provide status information to the agent, both aurally and visually, for the various communication sessions. The communication sessions include voice and non-voice channel types, wherein the non-voice channel types comprise chat sessions, text sessions, and email sessions. The agent may receive an aural notification indication related to the status of a non-voice communication sessions, as well as a voice communication session. The aural notifications are provided using a whisper bridge, which ensures only the agent hears the aural notification and any remote party connected to a current voice communication session will not hear the aural notification. Provision of an aural notification to the agent allows the agent to focus on other portions of the screen display, and provides flexibility in informing the agent of communication session status changes.