Abstract: A telecommunication management system drawn to configuring a Service Provider telemanagement program module by a client application, where the Service Provider supports multiple systems, the method steps comprise sending a request for Service Provider version information from the client application to a Service Provider; sending version information back to the client application from the Service Provider indicating a multiple system support; sending a request to identify system support from the client application to the Service Provider; sending a list of all supported systems back to the client application from the Service Provider; selecting a system for configuration; sending a request for selected system version information from the client application to the selected Service Provider; sending back system version information from the selected Service Provider to the client application; sending a request for all supported properties for the selected system from the client application to the Service Provider

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: A telecommunications management system that deploys a unique Single-Point-of-Entry and Synchronous Data Base system. The system of the present invention is an integrated suite of system control and application software modules used to manage one or more telephone systems. In addition to controlling commonly used PBX systems, the invention controls adjunct systems such as voice mail and 911 emergency systems. The system of the invention ties its application modules and system control modules through a single point of entry and a synchronized database.

Abstract: An article of manufacture including a computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database.

Abstract: A computer usable medium having software embodied therein for managing at least one telephone system having a PBX switch and database and at least one adjunct system and database. The software includes a method for creating and managing a master database for maintaining a copy of information contained in each PBX and adjunct system database, and collecting SMDR data from the PBX switch and converting the data to CDR data based on the information in the master database. Also provided is a storage device embodying a program of instructions to perform method steps for converting a record of a phone call collected from a PBX switch to 10 digits.