Abstract: A method, computer program product, and computing system for generating a three-dimensional model of at least a portion of a three-dimensional space incorporating an ACI system via a video recording subsystem of an ACI calibration platform; and generating one or more audio calibration signals for receipt by an audio recording system included within the ACI system via an audio generation subsystem of the ACI calibration platform.
Type:
Grant
Filed:
October 22, 2020
Date of Patent:
July 26, 2022
Assignee:
NUANCE COMMUNICATION, INC.
Inventors:
Dushyant Sharma, Patrick A. Naylor, Joel Praveen Pinto, Daniel Paulino Almendro Barreda
Abstract: A method for intercepting calls from a remote or mobile device for customer self-support detects when users or subscribers dial one or more predetermined numbers. If the number corresponds to one of the predetermined numbers (such as a customer support number), the phone may intercept the call and display a list of potential solutions to the subscriber's problems. Various other features and embodiments art disclosed.
Type:
Application
Filed:
May 19, 2014
Publication date:
October 16, 2014
Applicant:
Nuance Communication, Inc.
Inventors:
Brian Roundtree, Kevin Allan, Linda Beinikis, Keldon Rush
Abstract: Techniques for combining the results of multiple recognizers in a distributed speech recognition architecture. Speech data input to a client device is encoded and processed both locally and remotely by different recognizers configured to be proficient at different speech recognition tasks. The client/server architecture is configurable to enable network providers to specify a policy directed to a trade-off between reducing recognition latency perceived by a user and usage of network resources. The results of the local and remote speech recognition engines are combined based, at least in part, on logic stored by one or more components of the client/server architecture.
Type:
Application
Filed:
January 6, 2012
Publication date:
July 12, 2012
Applicant:
Nuance Communication, Inc.
Inventors:
Michael Newman, Anthony Gillet, David Mark Krowitz, Michael D. Edgington