Abstract: Methods and apparatus for providing operator services to callers in a fully or partially automated manner are disclosed. In addition, the present invention is directed to methods and apparatus for providing new telephone services, e.g., the forwarding of messages to non-published telephone number customers. It is also directed to methods and apparatus that can be used to detect, report and correct operator input errors. Automated, e.g., unmanned, apparatus of the present invention are capable of interfacing with conventional telephone switches using known operator protocols. This allows automated devices of the present invention to appear to existing telephone switches as manned operator positions capable of servicing telephone calls. In accordance with the present invention, the unmanned apparatus of the present invention is assigned one or more operator position identifiers conventionally used to identify manned operator positions.

Abstract: A system which permits regional bell operating companies (RBOCs) and other telephone service providers to offer service to high usage customers (such as Internet service providers for example) without adversely and appreciably degrading the telephone service of other customers served by the same central office. The system provides D4 formatted DS1 signals to the high usage customers. The system also allows data to be transmitted to and from the high usage customers at the maximum possible line rate. Finally, the system permits the high usage customers to test individual lines or numbers within a hunt group.

Abstract: A pipelined system for removing the contents of sealed coin-collection boxes, wherein each box requires a set of different operations to be performed in seriatim to remove the box contents. The operations include removing a seal, opening a box lid, removing the box contents, resetting the lid and resealing the box. The pipelined system comprises a rotary surface for supporting a plurality of the boxes at spaced locations. Stationary surfaces mount a plurality of box-processing units, including pneumatic actuators and processing tools, at spaced stations to form a pipeline. The processing units each perform a different one of the processing operations during each processing cycle. A motor assembly pivots the rotary surface for stepwise positioning the boxes at different ones of the stations. A control system, including computer and pneumatic systems, causes the box-processing units to perform the different processing operations simultaneously on all boxes in the pipeline.

Abstract: A method for use in an environment having a service provider, a subscribed terminal, and a remote terminal, for activating a service for the subscribed terminal. The method processes an order from a terminal and processes an authorization request from a terminal. However, the service order is activated only upon an authorization request from the subscribed terminal. The subscribed terminal may be a telephone in which case a caller ID value provided by a central office switch serving the requesting terminal is used to determine whether a requesting telephone is the subscribed telephone.

Abstract: Converting speech recognition templates or models from a first format to a second format improves the recognition rate achieved using the converted templates or models. Storing source and/or scoring information for templates or models so that converted models or templates can be scored differently than original models or templates reflects the effect the conversion process has on recognition scores. In order to enhance recognition results in one embodiment, an available compressed voice recording is used in the conversion process. The conversion process of the present invention is described using the conversion of dynamic time warping templates into Hidden Markov Models. Generating garbage models are also described. In one embodiment, a garbage model is generated dynamically at recognition time using a period of silence in the utterance upon which the recognition operation is to be performed as the source of the data required to generate the garbage model.

Abstract: Methods and apparatus for producing efficiently sized models suitable for pattern recognition purposes are described. Various embodiments are directed to the automated generation, evaluation, and selection of reduced size models from an initial model having a relatively large number of components, e.g., more components than can be stored for a particular intended application. To achieve model size reduction in an automated iterative manner, expectation maximization (EM) model training techniques are combined, in accordance with the present invention, with model size constraints. In one embodiment, a plurality of reduced size models are generated using a LaGrange multiplier from an input model and input size constraints. The plurality of reduced size models are stored in a buffer and scored using a likelihood scoring technique.

Abstract: A holder holds a plurality of cross-connect cables between two structures. The holder comprises an enclosure that includes at least a first portion and a second portion. Each portion has a plurality of slots. A portion of at least one cross-connect cable coupled between the two structures, is maintained in the enclosure between a slot on the first portion and a slot on the second portion. Accordingly the holder provides for neat and orderly holding of the otherwise loose cables.

Abstract: Methods and apparatus for generating and using both speaker dependent and speaker independent garbage models in speaker dependent speech recognition applications are described. The present invention recognizes that in some speech recognition systems, e.g., systems where multiple speech recognition operations are performed on the same signal, it may be desirable to recognize and treat words or phrases in one part of the speech recognition system as garbage or out of vocabulary utterances with the understanding that the very same words or phrases will be recognized and treated as in-vocabulary by another portion of the system. In accordance with the present invention, in systems where both speaker independent and speaker dependent speech recognition operations are performed independently, e.g.

Abstract: Methods and apparatus for transitioning from one speech recognition system to another and for reusing existing speech recognition data are described. In particular, various methods of converting speech recognition templates or models from a first format to a second format are described. Methods for improving the recognition rate achieved using converted templates or models are also described. These methods involve storing source and/or scoring information for templates or models so that converted models or templates can be scored differently than original models or templates to thereby reflect the effect the conversion process has on recognition scores. In order to enhance recognition results in one embodiment an available compressed voice recording is used in the conversion process. The methods and apparatus of the present invention can be applied to a wide variety of speech recognition template and model conversion applications. Methods and apparatus for generating garbage models are also described.

Abstract: A pipelined system for removing the contents of sealed coin-collection boxes, wherein each box requires a set of different operations to be performed in seriatim to remove the box contents. The operations include removing a seal, opening a box lid, removing the box contents, resetting the lid and resealing the box. The pipelined system comprises a rotary surface for supporting a plurality of the boxes at spaced locations. Stationary surfaces mount a plurality of box-processing units, including pneumatic actuators and processing tools, at spaced stations to form a pipeline. The processing units each perform a different one of the processing operations during each processing cycle. A motor assembly pivots the rotary surface for stepwise positioning the boxes at different ones of the stations. A control system, including computer and pneumatic systems, causes the box-processing units to perform the different processing operations simultaneously on all boxes in the pipeline.

Abstract: Methods and apparatus are described for providing automated operator services and in particular, a reverse directory assistance service. A calling customer is connected to an automated system that prompts the caller for a listing identifier which is used by the system to retrieve a textual listing corresponding to the listing identifier from a database of textual listings. The textual listing contains a TTS ID which identifies a particular one TTS device from a plurality of TTS devices and the listing is optionally preprocessed and parsed into a plurality of fields which define the listing. The listing text is then sent to the particular one TTS device for text to speech synthesis of the text contained within the listing. The method further includes teaching the system which one TTS device of the plurality of TTS devices, best synthesizes the text contained within the listing and then identifying that one TTS device within the listing so that subsequent synthesis will utilize that TTS device.

Abstract: Improved automated synthesis of human audible speech from text is disclosed. Performance enhancement of the underlying text comprehensibility is obtained through prosodic treatment of the synthesized material, improved speaking rate treatment, and improved methods of spelling words or terms for the sysstem user. Prosodic shaping of text sequences appropriate for the discourse in large groupings of text segments, with prosodic boundaries developed to indicate conceptual units within the text groupings, is implemented in a preferred embodiment.