Abstract: System, including a code scanner, for using multi-function codes, such as multi-function QR codes, MobiTags, ShotCodes, 2-dimensional bar codes, 3-dimensional bar codes, or images to open multiple ports of a telephone device. One of the ports is a text port, enabling the system to obtain the telephone number of a device that reads a code associated with an item and then generate a lead for follow-up by an agent. The lead is sent to the agent via a text or email message. The system may also pass the lead to other agents if the first agent doesn't respond, and it may also send additional information to the telephone device. The system may include a database of item-associated information and the capability of accessing the item-associated information for inclusion in outgoing messages to the agents and/or the telephone device.

Abstract: A multiple server based interactive voice response (IVR) system in which individual IVR strings on an index computer are associated with connections to external servers, the IVR system index computer accessible by each individual IVR string's self-identification telephone number either from Dialed Number Identification Service (DNIS) information, Automatic Number Identification (ANI) service information, item ID information provided by a caller or a combination thereof. When a call is received to the IVR system index computer, it uses DNIS, ANI and/or item ID information to route the call to string information (outgoing messages, menu options, etc) which might be located the index computer or on a clientele computer. In embodiments, the client business might be able to easily access the information associating options to messages and the message files themselves and change their IVR string without technical support.