Abstract: At least one aspect is directed to managing policies to control network assets in real-time by dynamically enforcing policies based on a variety of detected conditions including service quality, subscriber usage, network performance, bandwidth, and events. The systems and methods described herein can enforce policy actions using the PacketCable Multimedia (PCMM) protocol, which is supported by Cable Modem Termination Systems (CMTS). The present solution can monitor IPDR usage data and SNMP network utilization data to determine conditions about the network and provide PCMM instructions to a CMTS to control network resources on an individual subscriber level. By providing PCMM instructions to a CMTS, the present solution can make service changes to individual modems without modifying the modem's configuration file, requiring a modem reboot, or the installation of additional hardware in the operator's network.

Abstract: At least one aspect is directed to the monitoring and management of in-home broadband subscriber computer networks allowing for automatic network issue detection and resolution. The systems and methods described herein can monitor the network utilization, subscriber information, and subscriber devices using protocols such as TR-069 and SNMP. The systems described herein are service provider and vendor agnostic, being compliant with the TR-098 and TR-131 protocols to allow for remote management, diagnosis, and configuration of subscriber devices. The systems and methods described herein can reduce the number of home visits by service provider technicians by providing a remote network management solution capable of automatically diagnosing and resolving network issues with an issue detection model. The system can be non-intrusive and executed from a cloud computing environment to allow access to millions of devices.