Patents Assigned to OpinionLab, Inc.
  • Patent number: 8775237
    Abstract: In one embodiment, a system comprises a first element viewable on a web page on or near an advertisement and soliciting user reactions concerning the advertisement; and a second element displayed in response to selection of the first element, soliciting one or more user reactions concerning the advertisement, and displaying the advertisement or a substantial duplicate thereof. In one embodiment, a method comprises collecting user reactions concerning an advertisement on a web page and presenting a report of the reactions comprising a bar graph with each bar representing a characteristic of the advertisement. In one embodiment, a method comprises collecting user reactions concerning advertisements included on web pages and presenting a report of the reactions comprising a graph including multiple icons, each representing an advertisement; an axis corresponding to a quantity of reactions; and an axis corresponding to ratings associated with the reactions for characteristics of the advertisements.
    Type: Grant
    Filed: August 2, 2007
    Date of Patent: July 8, 2014
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Charles H. Williams, Jr., Sebastien J. Arnaud, Kennith G. Hunter
  • Patent number: 8538790
    Abstract: According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.
    Type: Grant
    Filed: September 20, 2010
    Date of Patent: September 17, 2013
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl
  • Patent number: 8332232
    Abstract: According to one embodiment, a method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device includes receiving a selection of a target of the feedback from the mobile device user; presenting a graphical user interface on a display of the mobile device, the graphical user interface including a multi-level rating scale and an open-ended comment element; receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element.
    Type: Grant
    Filed: November 5, 2009
    Date of Patent: December 11, 2012
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Sean E. Wolfe
  • Patent number: 8082295
    Abstract: In one embodiment, a method for reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website includes receiving one or more page-specific open-ended comments concerning one or more particular web pages of a website from users that have accessed the particular web pages, identifying, in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website, each appearance of the specified word, and generating a report reflecting the identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website.
    Type: Grant
    Filed: December 4, 2008
    Date of Patent: December 20, 2011
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman
  • Patent number: 8041805
    Abstract: In certain embodiments, a system is provided for measuring page-specific user feedback concerning each of a plurality of particular web pages. A user-selectable element is viewable on and solicits page-specific user feedback concerning each such web page upon initial display of the web page, the element appearing identically and behaving consistently on each such web page. Software associated with the element is operable to receive the feedback concerning the web page for reporting, the feedback comprising one or more page-specific subjective ratings of the web page and one or more associated page-specific open-ended comments concerning the web page, the feedback allowing an interested party to access page-specific subjective ratings and associated page-specific open-ended comments across the plurality of web pages to identify one or more web pages for which the feedback is notable.
    Type: Grant
    Filed: July 19, 2006
    Date of Patent: October 18, 2011
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Kathryn L. Kidd, Matthew J. Crofoot, A. Gregory Samata, David E. Mason
  • Patent number: 8037128
    Abstract: In one embodiment, a method for receiving page-specific user feedback concerning a web page of a website includes using an icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user that has accessed the page. The method includes using software associated with the comment icon and executable in a computing environment of the user to receive the one or more page-specific open-ended comments concerning the particular web page from the user and to obtain background data for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page. The background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user.
    Type: Grant
    Filed: December 4, 2008
    Date of Patent: October 11, 2011
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman
  • Patent number: 8024668
    Abstract: A method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. In one embodiment, the method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner.
    Type: Grant
    Filed: May 5, 2008
    Date of Patent: September 20, 2011
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman, Mark D. Krebs
  • Patent number: 7970887
    Abstract: A system for measuring user feedback concerning a particular web page of a website includes a first icon. The first icon is viewable on the particular web page independent of input from a user subsequent to the user accessing the particular web page. The first icon solicits user feedback concerning the particular web page as a whole from the user independent of input from the user subsequent to the user accessing the particular web page. The first icon receives user input indicating a desire to provide user feedback concerning the particular web page as a whole, and the user input causes a second icon to become viewable on the particular web page for providing the user feedback concerning the particular web page as a whole. Software associated with the second icon receives the user feedback concerning the particular web page as a whole for reporting to a website owner.
    Type: Grant
    Filed: May 1, 2002
    Date of Patent: June 28, 2011
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Kathryn L. Kidd, Matthew J. Crofoot
  • Publication number: 20110106721
    Abstract: According to one embodiment, a method for collecting feedback from a mobile device user using a mobile interaction application executed on one or more processors of a mobile device includes receiving a selection of a target of the feedback from the mobile device user; presenting a graphical user interface on a display of the mobile device, the graphical user interface including a multi-level rating scale and an open-ended comment element; receiving feedback associated with the selected target from the mobile device user through an input device of the mobile device, the received feedback corresponding to at least one of the multi-level rating scale and the open-ended comment element; and wirelessly transmitting a message including the received feedback associated with the selected target and corresponding to at least one of the multi-level rating scale and the open-ended comment element.
    Type: Application
    Filed: November 5, 2009
    Publication date: May 5, 2011
    Applicant: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Sean E. Wolfe
  • Publication number: 20110022537
    Abstract: According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.
    Type: Application
    Filed: September 20, 2010
    Publication date: January 27, 2011
    Applicant: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl
  • Patent number: 7865455
    Abstract: According to one embodiment, a computer-implemented method for providing intelligent support includes using at least one computer system to access information associated with a user experience for a particular user of a web page, the accessed information including user feedback collected from the particular user using feedback collection software; accessing intervention trigger logic; identify at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information; and generate one or more intervention elements for presentation to the particular user, in response to the identification of at least one intervention trigger, to improve the user experience for the particular user.
    Type: Grant
    Filed: March 13, 2008
    Date of Patent: January 4, 2011
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl
  • Patent number: 7827487
    Abstract: One embodiment includes a system for receiving page-specific user feedback concerning a particular web page of a website. The system includes a first icon viewable with the particular web page independent of input from a user subsequent to the user accessing the particular web page. The first icon includes a bar located proximate an edge of the particular web page and having a length that is at least approximately equal to a length of the edge of the particular web page. Substantially all visual content of the particular web page is unobscured by the first icon. A user pointer being placed on the first icon for at least a predefined amount of time causes a second icon to become viewable with the particular web page. The second icon requests the user to select the first icon to provide page-specific user feedback concerning the particular web page. A selection of the first icon causing a feedback window to become viewable to the user. The feedback window solicits feedback from the user.
    Type: Grant
    Filed: June 16, 2004
    Date of Patent: November 2, 2010
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl
  • Patent number: 7809602
    Abstract: According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.
    Type: Grant
    Filed: August 30, 2007
    Date of Patent: October 5, 2010
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl
  • Publication number: 20090235236
    Abstract: According to one embodiment, a computer-implemented method for providing intelligent support includes using at least one computer system to access information associated with a user experience for a particular user of a web page, the accessed information including user feedback collected from the particular user using feedback collection software; accessing intervention trigger logic; identify at least one intervention trigger by applying the intervention trigger logic to at least a portion of the accessed information; and generate one or more intervention elements for presentation to the particular user, in response to the identification of at least one intervention trigger, to improve the user experience for the particular user.
    Type: Application
    Filed: March 13, 2008
    Publication date: September 17, 2009
    Applicant: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl
  • Publication number: 20090083264
    Abstract: In one embodiment, a method for reporting to a website owner one or more appearances of a specified word in one or more page-specific open-ended comments concerning one or more particular web pages of a website includes receiving one or more page-specific open-ended comments concerning one or more particular web pages of a website from users that have accessed the particular web pages, identifying, in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website, each appearance of the specified word, and generating a report reflecting the identified appearances of the specified word in the one or more page-specific open-ended comments concerning the one or more particular web pages of the website.
    Type: Application
    Filed: December 4, 2008
    Publication date: March 26, 2009
    Applicant: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman
  • Publication number: 20090083654
    Abstract: In one embodiment, a method for receiving page-specific user feedback concerning a web page of a website includes using an icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user that has accessed the page. The method includes using software associated with the comment icon and executable in a computing environment of the user to receive the one or more page-specific open-ended comments concerning the particular web page from the user and to obtain background data for reporting to a website owner along with the one or more page-specific open-ended comments concerning the particular web page. The background data facilitating resolution of an issue reflected in the one or more page-specific open-ended comments concerning the particular web page received from the user.
    Type: Application
    Filed: December 4, 2008
    Publication date: March 26, 2009
    Applicant: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman
  • Patent number: 7478121
    Abstract: A method for receiving page-specific user feedback concerning a web page of a website includes using an icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user that has accessed the page. The method includes using software associated with the icon to receive one or more page-specific comments from the user for reporting to a website owner. In one embodiment, the software requires the user to provide one or more page-specific subjective ratings concerning the page as a whole to provide one or more page-specific open-ended comments concerning the page. In another embodiment, the software obtains background data for reporting to a website owner along with the one or more page-specific open-ended comments concerning the page. In another embodiment, each appearance of a specified word in the one or more open-ended comments concerning the page is identified and a report reflecting the identified appearances of the specified word is generated.
    Type: Grant
    Filed: July 31, 2002
    Date of Patent: January 13, 2009
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman
  • Publication number: 20080209361
    Abstract: A method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. In one embodiment, the method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner.
    Type: Application
    Filed: May 5, 2008
    Publication date: August 28, 2008
    Applicant: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman, Mark D. Krebs
  • Patent number: 7370285
    Abstract: In one embodiment, a method for receiving page-specific user feedback concerning a particular web page of a website includes using a comment icon viewable on the page to solicit one or more page-specific open-ended comments concerning the page from a user. The method includes using software associated with the comment icon to automatically communicate a request for a comment window to a remote computer system that is separate from a computer system hosting the website in response to the user selecting the comment icon, receive the comment window from the remote computer system, present the comment window to the user, and receive one or more or more page-specific open-ended comments concerning the page from the user provided using the comment window for reporting to a website owner.
    Type: Grant
    Filed: July 31, 2002
    Date of Patent: May 6, 2008
    Assignee: OpinionLab, Inc.
    Inventors: Rand B. Nickerson, Mark A. Treschl, Jay S. Rudman, Mark D. Krebs
  • Publication number: 20080059286
    Abstract: According to one embodiment, a computer-implemented method for measuring and reporting business intelligence based on comments collected from web page users using software associated with accessed web pages includes: using a computer system, accessing a plurality of user comments collected from users of one or more web pages using feedback collection software that provides users who access a particular web page a viewable element through which to provide their comments regarding one or more aspects of a business associated with the particular web page; using a computer system, associating each of the plurality of collected user comments with one or more of a plurality of predefined business-related categories; and using a computer system, generating a report identifying, for each of the plurality of predefined business-related categories, one or more quantitative values derived from the collected user comments associated with that business-related category.
    Type: Application
    Filed: August 30, 2007
    Publication date: March 6, 2008
    Applicant: OpinionLab, Inc.
    Inventors: Rand Nickerson, Mark Treschl