Abstract: System and methods for dynamically generating taxonomies of keywords and/or descriptors are provided. In one example, a navigation system for accessing a corpus of information provides for dynamic taxonomy generation expanding upon a topic entered by a user in a user interface. The navigation system generates, dynamically, at least one term associated with the received topic from at least one sense or meaning retrieved from a semantic network. The navigation system is further configured to present to the user the at least one term as a selectable refinement in response to receiving the topic entered by the user in the user interface. The system can also be configured to retrieve terms and/or senses from the semantic network and evaluate any retrieved terms for their informativeness. The system can further cache any information generated during taxonomy creation and update the corpus to reflect useful refinements.

Abstract: A system can mask specific components of an application, such as a web page, displayed during a screen sharing session. As the web page is being displayed on a first computer screen (i.e., screen), the system can automatically mask specific components of the web page. Thus, when the first screen is captured, and the capture is transmitted to a second screen, the specific components of the web page that have been masked will not be displayed at the second screen.

Abstract: A system for visualizing concepts within a collection of information analyzes a set of materials from at least one collection of information and defines an attribute space associated with the set of materials. The system then determines automatically similarity of members of the attribute space. The system then generates a graphical model of the members of the attribute space, where the generating includes generating a display of the members of the attribute space, each of the members having a respective display distance from other respective members of the attribute space reflective of the determined similarity.

Abstract: Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories.

Abstract: Systems and methods are described that calculate the interestingness of a set of one or more records in a database, either absolutely (i.e., compared to an overall collection of records) or relative to some other set of records. In one embodiment, the measure is a relative entropy value that has been normalized. Various applications of the measure are described in the context of an information retrieval system. These applications include, for example, guiding query interpretation, guiding view selection and summarization, intelligent ranges, event detection, concept triggers and interpreting user actions, hierarchy discovery, and adaptive data mining.

Abstract: Systems and methods are described that calculate the interestingness of a set of one or more records in a database, either absolutely (i.e., compared to an overall collection of records) or relative to some other set of records. In one embodiment, the measure is a relative entropy value that has been normalized. Various applications of the measure are described in the context of an information retrieval system. These applications include, for example, guiding query interpretation, guiding view selection and summarization, intelligent ranges, event detection, concept triggers and interpreting user actions, hierarchy discovery, and adaptive data mining.

Abstract: Linguistic analysis is used to identify queries from a plurality of users over a period of time that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories. The said intent categories are used in identifying ontologies associated with the intent categories to help in selecting concepts as ontology parameters.

Abstract: A computer system and method for dynamic pricing is described. The system includes at least one dynamic calculator, which performs calculations based upon conditional rules.

Abstract: Methods and systems that enable searching with clustering in information access systems are described. The methods of clustering operate on a collection of materials wherein each item in the collection may be associated with one or more properties. An original subset of materials is selected from the collection and relevant properties associated with the subset of materials are clustered into property clusters. Each property cluster generally contains properties that are more similar to each other than to properties in a different property cluster. The property clusters can be used to respond to the query. A mapping function can be used to identify a set of materials that correspond to each property cluster based on the associations between individual items and properties. The property clusters can also be used for iterative query refinement.

Abstract: A system, method, and computer readable medium for applying one or more information retrieval technologies is disclosed for resolving a query. In one embodiment, an exemplary system generates a response using a language analysis module configured to parse a query into elements. This system can also include a rules engine configured to compare a condition of a rule against the elements, where the rule is configured to perform an action to retrieve information. Further, a response generator coupled to said rules engine receives the rule and retrieves the information for presentation to a querier in a portion of a display that adjusts proportionately to the degree of importance of said information.

Abstract: A data-driven information navigation system and method enable search and analysis of a set of objects or other materials by certain common attributes that characterize the materials, as well as by relationships among the materials. The invention includes several aspects of a data-driven information navigation system that employs this navigation mode. The navigation system of the present invention includes features of a knowledge base, a navigation model that defines and enables computation of a collection of navigation states, a process for computing navigation states that represent incremental refinements relative to a given navigation state, and methods of implementing the preceding features.

Abstract: A system, method, and computer readable medium for applying one or more information retrieval technologies is disclosed for resolving a query. In one embodiment, an exemplary system generates a response using a language analysis module configured to parse a query into elements. This system can also include a rules engine configured to compare a condition of a rule against the elements, where the rule is configured to perform an action to retrieve information. Further, a response generator coupled to said rules engine receives the rule and retrieves the information for presentation to a querier in a portion of a display that adjusts proportionately to the degree of importance of said information.

Abstract: A system, method, and computer program product for determining the emotional content of an electronic correspondence to route or prioritize the information, to set the expectations of a customer support worker, to flag those workers who are using inappropriate language with the customer, or to determine another best course to send the correspondence. In a preferred embodiment, a customer sends an electronic correspondence to a company via email. Emotionally charged words or symbols in each sentence are detected. The message is then given an emotional ranking which is used to determine what future action is most appropriate for the correspondence.

Abstract: A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.

Abstract: Systems and methods are described that calculate the interestingness of a set of one or more records in a database, either absolutely (i.e., compared to an overall collection of records) or relative to some other set of records. In one embodiment, the measure is a relative entropy value that has been normalized. Various applications of the measure are described in the context of an information retrieval system. These applications include, for example, guiding query interpretation, guiding view selection and summarization, intelligent ranges, event detection, concept triggers and interpreting user actions, hierarchy discovery, and adaptive data mining.

Abstract: A sales automation system and method, namely a system and method for scoring sales representative performance and forecasting future sales representative performance. These scoring and forecasting techniques can apply to a sales representative monitoring his own performance, comparing himself to others within the organization (or even between organizations using methods described in application), contemplating which job duties are falling behind and which are ahead of schedule, and numerous other related activities. Similarly, with the sales representative providing a full set of performance data, the system is in a position to aid a sales manager identify which sales representatives are behind others and why, as well as help with resource planning should requirements, such as quotas or staffing, change.

Abstract: Systems and methods are described that calculate the interestingness of a set of one or more records in a database, either absolutely (i.e., compared to an overall collection of records) or relative to some other set of records. In one embodiment, the measure is a relative entropy value that has been normalized. Various applications of the measure are described in the context of an information retrieval system. These applications include, for example, guiding query interpretation, guiding view selection and summarization, intelligent ranges, event detection, concept triggers and interpreting user actions, hierarchy discovery, and adaptive data mining.

Abstract: The present invention is directed to a system and method for selectively sharing data between different implementations of the same software program in a network environment. The program implementations are otherwise independent with each executing its own private memory space in a single computer or on multiple computers in the network. The present invention enables a first implementation of a program to borrow or utilize data collected, derived or otherwise utilized by a second implementation of the same program.

Abstract: A system and method for enhanced tracking of calls resulting from referrals to a website from third party servers includes the steps of identifying a tracking parameter, dynamically allocating a phone number to the tracking parameter, displaying the dynamically allocated number on a web page, and tracking calls received on the number. The dynamically allocated number may replace an existing number on the web page. The tracking parameter can be a keyword used in a search, an identifier of the referring website, or any other parameter, including combinations thereof. The tracking parameter may be included in the referring URL, the URL of the website, or in the body of a web page. In some embodiments, the call tracking capability is provided by a service provider other than an operator of the merchant website and JavaScript is used so that the process is easy to implement by the merchant website.

Abstract: Linguistic analysis is used to identify queries that use different natural language formations to request similar information. Common intent categories are identified for the queries requesting similar information. Intent responses can then be provided that are associated with the identified intent categories. An intent management tool can be used for identifying new intent categories, identifying obsolete intent categories, or refining existing intent categories.