Abstract: Methods for generating organization synergy values are described. In one embodiment, a project may be created in a project management application, and a rating trigger associated with the project may be created. A rating triggering event may be detected, and a rating request may be generated. A completed rating associated with a project element may be received from a project stakeholder, and an organization synergy value associated with the organization member and the project element may be generated based at least in part on the rating.

Abstract: Methods for interactive and social delivery of customer service are provided. In one example, a method includes the steps of generating a customer service portal and displaying a customer service agent profile including an agent characteristic associated with a customer service agent in the customer service portal. The method includes the additional steps of receiving a customer service selection associated with the customer service agent and generating a customer service request based on the customer service selection.

Abstract: Methods for creating, arranging, and leveraging an ad-hoc collection of organization components are provided. In one example, a method includes the steps of receiving a support request and identifying an organization process associated with the support request. The method includes the additional steps of identifying an organization member associated with the identified organization process and displaying a list of organization members with the highest ranking expertise in the identified organization process.

Abstract: Methods for creating, arranging, and leveraging an ad-hoc collection of heterogeneous organization components are provided. In one example, a method includes the steps of displaying a scratchpad affordance associated with a scratchpad, and detecting an update to the scratchpad based on an input associated with a first organization component of the one or more organization components and the scratchpad affordance. The method includes the additional step of updating the scratchpad based at least in part on the input.

Abstract: Methods for generating a list of similar organization members are described. In one embodiment, organization information associated with a plurality of members of an organization may be received. The organization information for each one of the plurality of members may include a first element and a second element. A first weight may be assigned to the first element and a second weight may be assigned to the second element. Finally, a plurality of proximity values may be generated based at least in part on the first weight and the second weight. Each one of the plurality of proximity values may be associated with a different one of the plurality of members.

Abstract: Methods for arranging and presenting information according to a strategic organization hierarchy are described. A method for arranging and presenting information according to a strategic organization hierarchy includes the steps of receiving organization information comprising a plurality of organization components, arranging the organization information into an organization hierarchy, and displaying at least a portion of the organization hierarchy in a graphical user interface.

Abstract: Methods and systems are described for generating a list of recent contacts are described. A method for generating a list of recent contacts includes generating a directory comprising a plurality of contacts, receiving a communication notification associated with a communication type and one of the plurality of contacts, and updating a list of recent communications with the contact and the communication type.