Abstract: Systems, devices, and methods for determining whether a segment of speech was generated by a human or by a machine, such as a robotic voice that is synthesized and used as part of an IVR system. The disclosed approach can be used to assist in implementing a process to automate the detection of the start and end of a hold time during a call to a call center and in response execute a desired action.
Type:
Grant
Filed:
March 12, 2024
Date of Patent:
March 17, 2026
Assignee:
Outbound AI Inc.
Inventors:
Ronen Reouveni, Robert Piro, Jonathan Wiggs, Christina Quinn, Mohammed Soliman
Abstract: Systems, devices, and methods for more effectively and accurately determining when a participant in a call or similar form of communications session that has placed their channel into an on-hold state ends the on-hold state, and the call or communication session returns to an active mode. In some embodiments, an on-hold state may be indicated by the playing of music and/or a message on the channel placed into that state.
Type:
Grant
Filed:
May 3, 2023
Date of Patent:
July 1, 2025
Assignee:
Outbound AI Inc.
Inventors:
Ronen Reouveni, Jonathan Wiggs, Robert Piro
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