Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Grant
Filed:
May 3, 2023
Date of Patent:
March 12, 2024
Assignee:
Outreach Corporation
Inventors:
Gordon L. Hempton, Wesley R. Hather, Andrew S. Kinzer, Manuel A. Medina
Abstract: Described herein is a system for automatically detecting and assigning action items in a real-time conversation and determining whether such action items have been completed. The system detects, during a meeting, a plurality of action items and an utterance that corresponds to a completed action item. Responsive to detecting the utterance, the system generates a similarity score with respect to a first action item of the plurality of action items. The system compares the similarity score to a first threshold. Responsive to determining that the similarity score does not exceed the first threshold, the system generates a second similarity score with respect to a second action item of the plurality of action items. The system compares the second similarity score to a second threshold, which exceeds the first threshold. Responsive to determining that the second similarity score exceeds the second threshold, the system marks the second action item as completed.
Abstract: A system and a method are disclosed for identifying a subjectively interesting moment in a transcript. In an embodiment, a device receives a transcription of a conversation, and identifies a participant of the conversation. The device accesses a machine learning model corresponding to the participant, and applies, as input to the machine learning model, the transcription. The device receives as output from the machine learning model a portion of the transcription having relevance to the participant, and generates for display, to the participant, information pertaining to the portion.
Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Grant
Filed:
November 11, 2021
Date of Patent:
June 13, 2023
Assignee:
Outreach Corporation
Inventors:
Gordon L. Hempton, Wesley R. Hather, Andrew S. Kinzer, Manuel A. Medina
Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Grant
Filed:
January 25, 2021
Date of Patent:
December 14, 2021
Assignee:
OUTREACH CORPORATION
Inventors:
Gordon L. Hempton, Wesley R. Hather, Andrew S. Kinzer, Manuel A. Medina
Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Grant
Filed:
November 7, 2019
Date of Patent:
March 2, 2021
Assignee:
OUTREACH CORPORATION
Inventors:
Gordon L. Hempton, Wesley R. Hather, Andrew S. Kinzer, Manuel A. Medina
Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Application
Filed:
November 7, 2019
Publication date:
March 5, 2020
Applicant:
Outreach Corporation
Inventors:
Gordon L. Hempton, Wesley R. Hather, Andrew S. Kinzer, Manuel A. Medina
Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Grant
Filed:
April 11, 2018
Date of Patent:
December 10, 2019
Assignee:
OUTREACH CORPORATION
Inventors:
Gordon L Hempton, Wesley R Hather, Andrew S Kinzer, Manuel A Medina
Abstract: Methods and systems are enclosed herein for automatically managing email communication between a group of users and a group of target prospects. A sequence of outbound emails is automatically sent on behalf of a user to a prospect. Based upon the prospect's inbound replies (or lack thereof) the system will perform preconfigured actions, such as stopping automated communications and deferring to the user for manual action.
Type:
Application
Filed:
April 11, 2018
Publication date:
October 17, 2019
Applicant:
Outreach Corporation
Inventors:
Gordon L. Hempton, Wesley R. Hather, Andrew S. Kinzer, Manuel A. Medina