Patents Assigned to PerforMax, Inc.
  • Method and means for evaluating customer service performance
    Patent number: 6970831
    Abstract: A method for evaluating customer service performance is implemented by a computer software application. Customers are presented with transaction specific questions to evaluate particular employees. A customer's response to a survey question is stored on a computer. Different performance indicators are calculated for the employee based on the responses to the customer surveys. The employee is evaluated based on these performance indicators.
    Type: Grant
    Filed: February 23, 1999
    Date of Patent: November 29, 2005
    Assignee: PerforMax, Inc.
    Inventors: Nancy L. Anderson, Lois J. Pannkuk