Abstract: A method of automatically cross-referencing problem information between users, comprising: monitoring, via a network, problems in one of a plurality of software programs, each executed on one of a plurality of client terminals; storing in a problems dataset a plurality of problem entries, each containing problem information of at least one of the problems; detecting a new problem occurring in a first client terminal of the plurality of client terminals; analyzing the new problem to identify at least one similar problem in the problems dataset based on the problem information; and presenting an indication of the at least one similar problem to assist in eliminating said new problem.