Abstract: A system for remote maintenance for a machine. The system includes a database having information for a plurality of machines. A customer accesses the database in order to receive an illustration of at least one of said plurality of machines. Thereafter, the customer identifies a position of the machine illustration and is provided with ordering data for that portion of the machine (e.g., a machine component, sub-component or part). Using this ordering data the customer can order parts of its machine. Additionally, using an imaging device, such as a digital camera, the customer can transmit images of the machine to an off-site expert and receive real-time information related to the assembly, installation, repair or maintenance of the machine.
Type:
Grant
Filed:
October 30, 2007
Date of Patent:
January 31, 2012
Assignee:
Profile Packaging, Inc. (Laudenberg Account)
Abstract: A system for remote maintenance for a machine. The system includes a database having information for a plurality of machines. A customer accesses the database in order to receive an illustration of at least one of said plurality of machines. Thereafter, the customer identifies a position of the machine illustration and is provided with ordering data for that portion of the machine (e.g., a machine component, sub-component or part). Using this ordering data the customer can order parts of its machine. Additionally, using an imaging device, such as a digital camera, the customer can transmit images of the machine to an off-site expert and receive real-time information related to the assembly, installation, repair or maintenance of the machine.
Type:
Application
Filed:
October 30, 2007
Publication date:
May 1, 2008
Applicant:
Profile Packaging, Inc. (Laudenberg Account)