Patents Assigned to Progressive Casuality Insurance Company
  • Patent number: 10601740
    Abstract: A system and method simulate a chat-based conversation with a human user. The system and method receive a text message through the chat system that enables a receiver to transmit an automatically generated response in real time during a chat session. The system and method recognize characters in a text message and generates an automatic prediction or classification using a conversational assistant pod that resides in a container. The system and method generate an automatic response and modify computing resources by replacing the conversational assistant pod and the container with a second conversational assistant pod and a second container without interrupting the chat session.
    Type: Grant
    Filed: April 3, 2019
    Date of Patent: March 24, 2020
    Assignee: Progressive Casuality Insurance Company
    Inventors: Jarrod D. Harding, Rick A. Bliss