Abstract: The disclosed systems and methods join a user to a primary communication channel that is associated with an automated human interface module. The automated human interface module includes a plurality of nodes. A message including a text communication is posted by the user and sent to a decision module associated with a plurality of classifiers. The decision module is configured to identify a node that best matches the text communication in accordance with the plurality of classifiers. Each respective classifier produces a respective classifier result thereby producing a plurality of classifier results. Each respective classifier result identifies a respective node of the plurality of nodes best matching the text communication. The plurality of classifier results is collectively considered, and the node best matching the text communication is identified and the text communication is sent to the identified node.

Abstract: The disclosed systems and methods join a user to a primary communication channel that is associated with an automated human interface module. The automated human interface module includes a plurality of nodes. A message including a text communication is posted by the user and sent to a decision module associated with a plurality of classifiers. The decision module is configured to identify a node that best matches the text communication in accordance with the plurality of classifiers. Each respective classifier produces a respective classifier result thereby producing a plurality of classifier results. Each respective classifier result identifies a respective node of the plurality of nodes best matching the text communication. The plurality of classifier results is collectively considered, and the node best matching the text communication is identified and the text communication is sent to the identified node.

Abstract: Responsive to a search query received from a remote user device, retrieve one or more channel based communication and engagement objects (CBCEO). Each CBCEO comprises a primary communication channel which is associated with an enterprise data source. Each primary communication channel facilitates electronic communication between the respective enterprise data source of the primary communication channel and users. The one or more retrieved CBCEO are integrated into an advertising unit of a data source. The advertising unit is rendered on a display page by the data source to a display of the user device. An enterprise data source is selected via the one or more CBCEO of the rendered advertising unit from the user device and a secure bidirectional conversation is established. The secure bidirectional conversation comprises an exchange of messages between the user device and the enterprise data source through a primary communication channel of the enterprise data source.

Abstract: The disclosed systems and methods join a user to a primary communication channel that is associated with an automated human interface module. The automated human interface module includes a plurality of nodes. A message including a text communication is posted by the user and sent to a decision module associated with a plurality of classifiers. The decision module is configured to identify a node that best matches the text communication in accordance with the plurality of classifiers. Each respective classifier produces a respective classifier result thereby producing a plurality of classifier results. Each respective classifier result identifies a respective node of the plurality of nodes best matching the text communication. The plurality of classifier results is collectively considered, and the node best matching the text communication is identified and the text communication is sent to the identified node.

Abstract: Responsive to a search query received from a remote user device, retrieve one or more channel based communication and engagement objects (CBCEO). Each CBCEO comprises a primary communication channel which is associated with an enterprise data source. Each primary communication channel facilitates electronic communication between the respective enterprise data source of the primary communication channel and users. The one or more retrieved CBCEO are integrated into an advertising unit of a data source. The advertising unit is rendered on a display page by the data source to a display of the user device. An enterprise data source is selected via the one or more CBCEO of the rendered advertising unit from the user device and a secure bidirectional conversation is established. The secure bidirectional conversation comprises an exchange of messages between the user device and the enterprise data source through a primary communication channel of the enterprise data source.

Abstract: The disclosed systems and methods join a user to a sub-channel within a primary communication channel. A message from the user comprises a user identifier and a text communication. The communication is compared to each tag in each set of tags in a plurality of sets of tags, each set of tags being uniquely associated with (i) a different chatbot in one or more chatbots associated with the sub-channel or (ii) a different node within a plurality of nodes in a chatbot. The communication is routed to a first chatbot in the one or more chatbots, or a first node within the first chatbot, on the basis of being associated with a tag that best matches the communication. A responsive message by the first chatbot within the sub-channel includes the user identifier, thereby facilitating a conversation between the user and an enterprise data source associated with the sub-channel.

Abstract: System and methods are provided for receiving identification information from remote user devices associated with users. The identification information serves to obtain corresponding stored user profiles. Primary communication channels are generated for each user based upon their profiles. Each such primary channel is limited to communication with, and facilitates electronic communication between, a single corresponding enterprise data source, and users. For each respective primary channel in a subset of the primary channels of a first user, a corresponding plurality of sub-channels is generated based upon their profile. Each such plurality of sub-channels forms a corresponding hierarchical tree with the corresponding primary channel as root node and the sub-channels as child nodes.

Abstract: Disclosed systems and methods join a user to pre-existing primary communication channels based upon the information obtained from a user profile. Each channel hosts a different plurality of users and facilitates electronic communication between a corresponding enterprise data source and a remote user device associated with the user. The user is joined to one or more sub-channels associated within a primary channel. A message posted by the user is received and comprises a key identifying a sub-channel, an API token identifying the user, and a first communication. In response, an automated human interface module (bot), which includes a node graph to direct one or more states of a conversation, posts a responsive message including the key, the API token, and a second communication. The API token and key route the responsive message to the user device thereby initiating a secure conversation between the user device and an enterprise data source.

Abstract: System and methods are provided for receiving identification information from remote user devices associated with users. The identification information serves to obtain corresponding stored user profiles. Users are engaged with pre-existing primary communication channels for each user based upon their profiles. Each such primary channel facilitates electronic communication between a corresponding enterprise data source and users. For each respective primary channel in a subset of the primary channels of a first user, a corresponding plurality of sub-channels is generated based upon their profile. A sub-channel enables secure bidirectional communication between (i) the remote user device associated with a first user and (ii) the enterprise data source associated with the primary channel to which the sub-channel is associated.

Abstract: System and methods are provided for receiving identification information from remote user devices associated with users. The identification information serves to obtain corresponding stored user profiles. Primary communication channels are generated for each user based upon their profiles. Each such primary channel is limited to communication with, and facilitates electronic communication between, a single corresponding enterprise data source, and users. For each respective primary channel in a subset of the primary channels of a first user, a corresponding plurality of sub-channels is generated based upon their profile. Each such plurality of sub-channels forms a corresponding hierarchical tree with the corresponding primary channel as root node and the sub-channels as child nodes.