Patents Assigned to Quantum Metric, Inc.
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Patent number: 11698827Abstract: The present embodiments relate to proactive learning of network software problems. In an embodiment, a method includes receiving, by a detection system, webpage data from a computer system. The computer system can receive the webpage data from a plurality of client devices. The webpage data can be associated with user identifiers identifying each client device of the plurality of client devices. The detection system can then receive assistance data from a user assistance computer. The user assistance computer can receive the assistance data from a plurality of user devices. The assistance data can be associated with user identifiers identifying each user device of the plurality of user devices. The detection system can label the webpage data based on the assistance data including matching user identifiers and then determine at least a pattern based on the labeled webpage data.Type: GrantFiled: February 19, 2021Date of Patent: July 11, 2023Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Adam Dille
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Patent number: 11650870Abstract: Techniques are disclosed for monitoring operation of and/or interaction with a website to detect events (“frustration events”). In at least one embodiment, a detection system is disclosed that can monitor a website for the same or unrelated interaction and operation to detect events that affect the performance of a website, while contributing to the frustration of user interaction with the website. The detection system can monitor interaction with and/or operation of one or more documents of a website. Interactions with a website, operations of the website, or a combination thereof, may be assessed with respect to a threshold defining an event. One or more criteria (e.g., a time period) of the event may be assessed for the interactions and operations. Event data may be generated for the event(s) that occur, and the event data may be sent to a host system to adjust operation of the website.Type: GrantFiled: April 18, 2022Date of Patent: May 16, 2023Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Joseph Eric Pastuer
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Publication number: 20230127790Abstract: Techniques can capture, store, and regenerate a view of content in applications (e.g., native applications) on devices (e.g., a mobile device). A capture management system can produce compact data storage of views of content in an application on a device and the efficient search thereof of views of content provided in the application. The views of content can be translated into a transportable data layer, such as HTML, and captured using delta encoding to identify changes and modifications in content accessed in any application at a device. A capture management system can accurately and efficiently capture events displayed for an application at a device and send the events to a server-side system, which can combine the events to reassemble the events. A user interface and user interaction events on an application at a mobile device can be reassembled for the purpose of playback and analysis of interactions with the application.Type: ApplicationFiled: December 22, 2022Publication date: April 27, 2023Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Joseph Eric Pastuer
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Patent number: 11636172Abstract: The present disclosure describes how to capture events (e.g., changes and user interactions) of a Web document and combine those changes with the original DOM displayed to accurately and efficiently enable a replay engine to redisplay the DOM, changes, and user interactions which occurred within a user's browser. The data collected from a client-side HTML DOM capture engine can be combined with a minimal amount of contextual information to a replay engine so as to accurately and efficiently replay a session of a plurality of web documents.Type: GrantFiled: June 1, 2021Date of Patent: April 25, 2023Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Yiduo Wang
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Publication number: 20230090108Abstract: Techniques are described herein for identifying and masking instances of private information in tracked user interactions with a network site during a network session. A scanning module can receive set of captured user interactions (e.g., movements between portions of the network site and data provided in one or more fields on the network site) with the network site during the network session. Instances of private information can be identified and a number of nodes in a document object model (DOM) for the network site that correspond to each identified instance of private information. Information about each corresponding node can be provided to update a capture agent to mask each corresponding node in future user interactions.Type: ApplicationFiled: September 13, 2022Publication date: March 23, 2023Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Adam Dille, Sean De La Torre
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Patent number: 11574114Abstract: Techniques can capture, store, and regenerate a view of content in applications (e.g., native applications) on devices (e.g., a mobile device). A capture management system can produce compact data storage of views of content in an application on a device and the efficient search thereof of views of content provided in the application. The views of content can be translated into a transportable data layer, such as HTML, and captured using delta encoding to identify changes and modifications in content accessed in any application at a device. A capture management system can accurately and efficiently capture events displayed for an application at a device and send the events to a server-side system, which can combine the events to reassemble the events. A user interface and user interaction events on an application at a mobile device can be reassembled for the purpose of playback and analysis of interactions with the application.Type: GrantFiled: April 9, 2021Date of Patent: February 7, 2023Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Joseph Eric Pastuer
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Publication number: 20220353345Abstract: Techniques are described herein for determining an impact of slow performing webpages on a website. For example, a detection system may be provided to determine timing distributions for webpages by analyzing timing measurements for different timing metrics. The detection system may determine ranges of the timing distributions for slow and fast group of users of the website. The detection system may analyze user interactions of slow and fast group of users on the website. The detection system may further determine impacts of poor performing webpages on the website's performance based on the analysis of the user interactions on the webpages. The detection system may classify the impacts the webpages of the website and display the classifications to a website provider for identifying network operation(s) contributing to poor performance of the webpages.Type: ApplicationFiled: May 18, 2022Publication date: November 3, 2022Applicant: Quantum Metric, Inc.Inventors: Adam Dille, Mario Luciano Ciabarra, JR., Hunter Pickett
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Publication number: 20220279032Abstract: Techniques are described herein for identifying issues related to digital interactions. For example, a detection system may be provided to analyze suspect sessions to determine if one or more stages associated with the suspect sessions are underperforming compared to corresponding stages associated with similar sessions. The detection system may provide a user interface that allows a user to select one or more attributes that may be associated with one or more sessions. Selection of the one or more attributes may identify multiple sessions (referred to as suspect sessions herein). The one or more suspect sessions may be analyzed to determine whether one or more stages associated with the one or more suspect sessions are underperforming compared to corresponding stages associated with one or more other sessions determined to be similar to the one or more suspect sessions.Type: ApplicationFiled: May 12, 2022Publication date: September 1, 2022Applicant: Quantum Metric, Inc.Inventor: Mario Luciano Ciabarra, JR.
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Publication number: 20220245013Abstract: Techniques are described herein for evaluating user activities on a website for detecting and alerting anomalies with the website. For example, an alerting system may determine a set of time-windows for each of a set of attribute value(s) and use a set of performance metrics and/or web session events for the time-windows from historical web sessions to detect an anomaly in a current time-window. The alerting system may determine an evaluation range based on weighted performance ranges, and alert a client indicating a performance anomaly if a performance metric at the time of evaluation are out of the evaluation range. Attribute value(s) related to a website issue can be identified based on a correlated to anomalous web session events or to an anomalous time-window.Type: ApplicationFiled: February 2, 2022Publication date: August 4, 2022Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Adam Dille, David Murphy, Mishig Davaadorj, Clara Richter, Daniel Keogh
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Publication number: 20220245016Abstract: Techniques are disclosed for monitoring operation of and/or interaction with a website to detect events (“frustration events”). In at least one embodiment, a detection system is disclosed that can monitor a website for the same or unrelated interaction and operation to detect events that affect the performance of a website, while contributing to the frustration of user interaction with the website. The detection system can monitor interaction with and/or operation of one or more documents of a website. Interactions with a website, operations of the website, or a combination thereof, may be assessed with respect to a threshold defining an event. One or more criteria (e.g., a time period) of the event may be assessed for the interactions and operations. Event data may be generated for the event(s) that occur, and the event data may be sent to a host system to adjust operation of the website.Type: ApplicationFiled: April 18, 2022Publication date: August 4, 2022Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Joseph Eric Pastuer
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Patent number: 11343338Abstract: Techniques are described herein for determining an impact of slow performing webpages on a website. For example, a detection system may be provided to determine timing distributions for webpages by analyzing timing measurements for different timing metrics. The detection system may determine ranges of the timing distributions for slow and fast group of users of the website. The detection system may analyze user interactions of slow and fast group of users on the website. The detection system may further determine impacts of poor performing webpages on the website's performance based on the analysis of the user interactions on the webpages. The detection system may classify the impacts the webpages of the website and display the classifications to a website provider for identifying network operation(s) contributing to poor performance of the webpages.Type: GrantFiled: October 23, 2020Date of Patent: May 24, 2022Assignee: Quantum Metric, Inc.Inventors: Adam Dille, Mario Luciano Ciabarra, Jr., Hunter Pickett
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Patent number: 11343303Abstract: Techniques are described herein for identifying issues related to digital interactions. For example, a detection system may be provided to analyze suspect sessions to determine if one or more stages associated with the suspect sessions are underperforming compared to corresponding stages associated with similar sessions. The detection system may provide a user interface that allows a user to select one or more attributes that may be associated with one or more sessions. Selection of the one or more attributes may identify multiple sessions (referred to as suspect sessions herein). The one or more suspect sessions may be analyzed to determine whether one or more stages associated with the one or more suspect sessions are underperforming compared to corresponding stages associated with one or more other sessions determined to be similar to the one or more suspect sessions.Type: GrantFiled: November 19, 2020Date of Patent: May 24, 2022Assignee: Quantum Metric, Inc.Inventor: Mario Luciano Ciabarra, Jr.
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Patent number: 11327822Abstract: Techniques are disclosed for monitoring operation of and/or interaction with a website to detect events (“frustration events”). In at least one embodiment, a detection system is disclosed that can monitor a website for the same or unrelated interaction and operation to detect events that affect the performance of a website, while contributing to the frustration of user interaction with the website. The detection system can monitor interaction with and/or operation of one or more documents of a website. Interactions with a website, operations of the website, or a combination thereof, may be assessed with respect to a threshold defining an event. One or more criteria (e.g., a time period) of the event may be assessed for the interactions and operations. Event data may be generated for the event(s) that occur, and the event data may be sent to a host system to adjust operation of the website.Type: GrantFiled: April 23, 2020Date of Patent: May 10, 2022Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Joseph Eric Pastuer
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Publication number: 20220131769Abstract: Techniques are described herein for determining an impact of slow performing webpages on a website. For example, a detection system may be provided to determine timing distributions for webpages by analyzing timing measurements for different timing metrics. The detection system may determine ranges of the timing distributions for slow and fast group of users of the website. The detection system may analyze user interactions of slow and fast group of users on the website. The detection system may further determine impacts of poor performing webpages on the website's performance based on the analysis of the user interactions on the webpages. The detection system may classify the impacts the webpages of the website and display the classifications to a website provider for identifying network operation(s) contributing to poor performance of the webpages.Type: ApplicationFiled: October 23, 2020Publication date: April 28, 2022Applicant: Quantum Metric, Inc.Inventors: Adam Dille, Mario Luciano Ciabarra, JR., Hunter Pickett
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Patent number: 11232253Abstract: When different client devices request the same document, most of content of the response from the server (i.e. the response document from a web server) will be the same. Embodiments allow the client devices to use fingerprints, i.e. hashes, sent by a capture system to pinpoint only the changing portions of the document instead of sending the entire document. In various embodiments, the client compares client-generated fingerprints for the document with capture system-generated fingerprints for most likely appearing portions of text of the document or related documents to fully represent and sends to the capture system the client document in a compact and efficient way.Type: GrantFiled: May 13, 2019Date of Patent: January 25, 2022Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Yiduo Wang
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Patent number: 11212358Abstract: In networked communication systems, a document in a communication (e.g., a response) may be similar between multiple communications involving the same resource, such that duplicate data can be discarded and not stored by a network storage system. Storage of differences in network traffic facilitates compression of storage of network traffic, thereby significantly reducing data storage. Techniques are disclosed for efficient search and retrieval of the compressed data storage. Network traffic may be compared to communications in previous network traffic to identify differences if any. Resource templates may be generated for different (e.g., new) resources identified in network traffic. Storage of the different resources identified in network traffic enables compression of network traffic. Similarity matching may be implemented to improve processing performance for compact storage of network traffic, including determining differences in network traffic for storage.Type: GrantFiled: June 23, 2020Date of Patent: December 28, 2021Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Yiduo Wang
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Publication number: 20210397672Abstract: The present disclosure describes how to capture events (e.g., changes and user interactions) of a Web document and combine those changes with the original DOM displayed to accurately and efficiently enable a replay engine to redisplay the DOM, changes, and user interactions which occurred within a user's browser. The data collected from a client-side HTML DOM capture engine can be combined with a minimal amount of contextual information to a replay engine so as to accurately and efficiently replay a session of a plurality of web documents.Type: ApplicationFiled: June 1, 2021Publication date: December 23, 2021Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Yiduo Wang
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Patent number: 11100275Abstract: Techniques can capture, store, and regenerate a view of content in applications (e.g., native applications) on devices (e.g., a mobile device). A capture management system can produce compact data storage of views of content in an application on a device and the efficient search thereof of views of content provided in the application. The views of content can be translated into a transportable data layer, such as HTML, and captured using delta encoding to identify changes and modifications in content accessed in any application at a device. A capture management system can accurately and efficiently capture events displayed for an application at a device and send the events to a server-side system, which can combine the events to reassemble the events. A user interface and user interaction events on an application at a mobile device can be reassembled for the purpose of playback and analysis of interactions with the application.Type: GrantFiled: March 9, 2020Date of Patent: August 24, 2021Assignee: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, Jr., Joseph Eric Pastuer
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Publication number: 20210255914Abstract: The present embodiments relate to proactive learning of network software problems. In an embodiment, a method includes receiving, by a detection system, webpage data from a computer system. The computer system can receive the webpage data from a plurality of client devices. The webpage data can be associated with user identifiers identifying each client device of the plurality of client devices. The detection system can then receive assistance data from a user assistance computer. The user assistance computer can receive the assistance data from a plurality of user devices. The assistance data can be associated with user identifiers identifying each user device of the plurality of user devices. The detection system can label the webpage data based on the assistance data including matching user identifiers and then determine at least a pattern based on the labeled webpage data.Type: ApplicationFiled: February 19, 2021Publication date: August 19, 2021Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Adam Dille
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Publication number: 20210232752Abstract: Techniques can capture, store, and regenerate a view of content in applications (e.g., native applications) on devices (e.g., a mobile device). A capture management system can produce compact data storage of views of content in an application on a device and the efficient search thereof of views of content provided in the application. The views of content can be translated into a transportable data layer, such as HTML, and captured using delta encoding to identify changes and modifications in content accessed in any application at a device. A capture management system can accurately and efficiently capture events displayed for an application at a device and send the events to a server-side system, which can combine the events to reassemble the events. A user interface and user interaction events on an application at a mobile device can be reassembled for the purpose of playback and analysis of interactions with the application.Type: ApplicationFiled: April 9, 2021Publication date: July 29, 2021Applicant: Quantum Metric, Inc.Inventors: Mario Luciano Ciabarra, JR., Joseph Eric Pastuer