Patents Assigned to QUIQ, Inc.
  • Patent number: 11941640
    Abstract: Prioritizing a customer service agent's responses to customer messages. In one form, an expected response time target is determined based on a time interval between sending an agent response and receiving a customer response from a particular customer. In other forms, other objective factors, such as message intervals, customer properties, and message properties, are used to determine the expected response time target. In yet other forms, a customer conversation can be automatically closed if the customer does not respond within a predetermined maximum time interval.
    Type: Grant
    Filed: September 27, 2018
    Date of Patent: March 26, 2024
    Assignee: Quiq, Inc.
    Inventors: Michael A. Myer, Andrew Jenkins
  • Patent number: 8195534
    Abstract: A system and method for preparing a set of paired identification label based a plurality of characters that identify an inventory item. The method includes a step of assigning a predetermined numerical value to each of the plurality of characters. Mathematical operations are performed on the assigned numerical values to obtain a mapping of the plurality of characters to a corresponding non-textual visual indicator. A label is generated which label includes the plurality of characters and the visual indicator. The visual indicator may be a color or a graphic indicator such as an alignment designation bar or a combination and variation thereof.
    Type: Grant
    Filed: March 24, 2011
    Date of Patent: June 5, 2012
    Assignee: Quiq, Inc.
    Inventor: Mark E. Frankel
  • Publication number: 20110226412
    Abstract: A system and method for preparing a set of paired identification label based a plurality of characters that identify an inventory item. The method includes a step of assigning a predetermined numerical value to each of the plurality of characters. Mathematical operations are performed on the assigned numerical values to obtain a mapping of the plurality of characters to a corresponding non-textual visual indicator. A label is generated which label includes the plurality of characters and the visual indicator. The visual indicator may be a color or a graphic indicator such as an alignment designation bar or a combination and variation thereof.
    Type: Application
    Filed: March 24, 2011
    Publication date: September 22, 2011
    Applicant: QUIQ, INC.
    Inventor: Mark E. Frankel
  • Patent number: 7930222
    Abstract: A system and method for preparing a set of paired identification label based a plurality of characters that identify an inventory item. The method includes a step of assigning a predetermined numerical value to each of the plurality of characters. Mathematical operations are performed on the assigned numerical values to obtain a mapping of the plurality of characters to a corresponding non-textual visual indicator. A label is generated which label includes the plurality of characters and the visual indicator. The visual indicator may be a color or a graphic indicator such as an alignment designation bar or a combination and variation thereof.
    Type: Grant
    Filed: August 25, 2008
    Date of Patent: April 19, 2011
    Assignee: QUIQ, Inc.
    Inventor: Mark E. Frankel
  • Publication number: 20090184510
    Abstract: A system and method for preparing a set of paired identification label based a plurality of characters that identify an inventory item. The method includes a step of assigning a predetermined numerical value to each of the plurality of characters. Mathematical operations are performed on the assigned numerical values to obtain a mapping of the plurality of characters to a corresponding non-textual visual indicator. A label is generated which label includes the plurality of characters and the visual indicator. The visual indicator may be a color or a graphic indicator such as an alignment designation bar or a combination and variation thereof.
    Type: Application
    Filed: August 25, 2008
    Publication date: July 23, 2009
    Applicant: QUIQ, INC.
    Inventor: Mark E. Frankel