Abstract: A data driven workflow solution that normalizes business communications by systematically recording related business communications from disparate communications channels in a common format such that the related business communications are automatically integrated into the associated business processes and which flow solution is flexible for capturing additional data elements or to adapt to changing tasks associated with the business processes is disclosed.
Type:
Grant
Filed:
June 10, 2016
Date of Patent:
December 27, 2022
Assignee:
Radaptive, Inc.
Inventors:
James E. Davis, Balasubramaniam Ganesh, Kenneth L. Holmes