Abstract: A disclosed method of operating an emergency data management system includes: obtaining emergency data related to an emergency call to an emergency communication center (ECC) by a cloud server of the emergency data management system independent from the ECC; obtaining an address for the emergency call via a connectivity device located at the ECC, where the connectivity device is operatively coupled to the cloud server; matching the address to an ECC computer-aided-dispatch (CAD) system incident record address; and sending the emergency data to the ECC CAD system incident record corresponding to the matched CAD system incident record address.

Abstract: A disclosed data exchange cloud computer system includes a plurality of cloud servers. Each cloud server of the plurality of cloud-servers is operative to: provide an application programming interface operative to establish a plurality of links to a plurality of agency computer systems, where the links enable data exchange between the plurality of agency computer systems; and provide configurable state machines, operative to facilitate data exchange between the plurality of agency computer systems.

Abstract: Described herein are systems, devices, methods, and media for an emergency response data exchange system. The system provides an operations center emergency management application with a textual and/or graphical notification of emergency communications initiated on a premises managed by the operations center. The system exchanges operations center data (e.g., floorplans, video feeds, point of contact information, building access controls) with an emergency communications center (ECC) and/or with a first responder device to facilitate reducing emergency response times. The system selectively establishes communications (e.g., messaging windows) between the operations center, ECC, and/or first responder device to facilitate real-time information sharing between relevant parties of an emergency.

Abstract: A disclosed method implements sending emergency data from a cloud server to an emergency network entity, where the emergency data is received by the cloud server from a mobile device; performing a verification operation for an emergency responder device located in proximity to a location of the mobile device; sending a link to the emergency responder device in response to the emergency network entity receiving the emergency data, and the verification operation being successful; and establishing a data connection with the emergency responder device in response to selection input from the emergency responder device selecting the link.

Abstract: A disclosed method implements: receiving, by a cloud server, a plurality of video streams from a plurality of cameras located near an emergency scene; generating a combined video stream by performing graphics processing operations on the plurality of video streams; generating an overlay data layer for the combined video stream; and providing the combined video stream with the overlay data layer to an emergency communication center (ECC) via an instance of a cloud application executing on a computing device at the ECC, the cloud application provided by the cloud server.

Abstract: An emergency response data system (ERDS) integrates an AI agent network into an emergency management application to generate emergency response analytics to facilitate operational efficiency of one or more ECCs. The ERDS provides an emergency management application operable by an emergency communications center (ECC) computing system to display an emergency management user interface (UI) at one or more ECC. The ERDS stores, in one or more data structures, historical emergency response analytics. The ERDS receives, with the emergency management UI, user instructions related to the historical emergency response analytics. The ERDS provides the user instructions to the AI agent network. The ERDS generates, with the AI agent network, emergency response suggestions. The AI agent network includes a number of AI agents communicatively coupled together to analyze emergency response data and generate suggestions to facilitate operational efficiency of an ECC.

Abstract: Disclosed herein is an emergency response data platform (ERDP) that facilitates data exchange between various data sources and various data recipients. The ERDP may establish communication links with each of the various data sources and recipients and leverage these communication links to function as emergency data exchange between the data sources and/or recipients, for example, between different Public Safety Answering Points.

Abstract: Described herein are systems, devices, methods, and media for facilitating communications between emergency service providers and low acuity emergency service providers and managing low acuity responses to emergencies.

Abstract: Disclosed herein are methods, systems and GUIs for providing situational awareness about emergency incidents to emergency service providers (ESPs), for example, between different Public Safety Answering Points. In particular, the use of data indicators, notifications and banners can be used to provide a GUI rich in situational awareness for efficient emergency response.

Abstract: A cloud-based emergency data management system with emergency response logic that has a network component operative to connect to a PSAP (public safety access point) via a local area network connection to the PSAP and to support at least one local connection to a PSAP network entity of the PSAP, and further operative to maintain an Internet Protocol (IP) connection to a cloud-based server; and a processor, operatively coupled to the network component and that is operative to receive voice-over-internet-protocol (VOIP) emergency call data via the local connection to the PSAP network entity. The cloud-based server is operative to: maintain the IP connection with the emergency response logic; and provide a cloud-based application instance to a PSAP workstation via a browser executing on the PSAP workstation; and provide the VoIP emergency call data within a map view of a graphical user interface.

Abstract: A disclosed method implements: providing a jurisdictional map view to a plurality of emergency network entities, each emergency network entity corresponding to a given geographic boundary, the jurisdictional map view corresponding to a respective emergency network entity's geographic boundary and comprising a plurality of layers; determining portions of emergency data, related to each layer of the plurality of layers, the portions of emergency data corresponding to emergencies occurring within each respective emergency network entity's geographic boundary; providing at least one location indicator within a first layer of each respective jurisdictional map view, with each location indicator corresponding to an emergency; and providing a second layer providing information relevant to the emergency.

Abstract: A disclosed method includes: receiving, by a cloud server, emergency data from a mobile device that placed an emergency call; determining that the mobile device is located within the jurisdiction of a first ECC, in response to receiving the emergency data; determining that the emergency call has been rerouted to a second ECC; and notifying the first ECC that the emergency call was rerouted to the second ECC.

Abstract: Disclosed herein are system, method, and computer program product embodiments for providing emergency communication translation and functions. An embodiment operates by receiving a first emergency communication to be sent to an emergency service provider. The embodiment determines, from the first emergency communication, that a language associated with the first emergency communication is different from a standard language. In response to the determining, the embodiment generates a second emergency communication based on the first emergency communication, where the second emergency communication is in the standard language. The embodiment then sends the second emergency communication to the emergency service provider.

Abstract: Systems and methods include providing emergency call status with location indicator attributes. Providing emergency call status includes providing an emergency response applications to PSAPs. Providing emergency call status includes displaying a jurisdictional view of at least one of the PSAPs. Providing emergency call status includes receiving a location of a mobile device or communications device, in response to an emergency call/session made by the communications device. Providing emergency call status includes determining that the location of the communications device is within a jurisdiction of the at least one of the PSAPs. Providing emergency call status includes displaying, on an interactive map, a location indicator corresponding to the location of the communications device. Providing emergency call status includes applying different colors to the location indicator to denote a status of the emergency session.

Abstract: A disclosed method of operating an emergency data management system includes: obtaining emergency data related to an emergency call to an emergency communication center (ECC) by a cloud server of the emergency data management system independent from the ECC; obtaining an address for the emergency call via a connectivity device located at the ECC, where the connectivity device is operatively coupled to the cloud server; matching the address to an ECC computer-aided-dispatch (CAD) system incident record address; and sending the emergency data to the ECC CAD system incident record corresponding to the matched CAD system incident record address.

Abstract: An emergency management system (EMS) generates a likelihood of a 911 service outage for a public safety access point (PSAP). The EMS receives supplemental call data for mobile devices that initiated 911 calls to a public safety answering point (PSAP). The EMS generates a 911 call volume metric for the 911 calls. The EMS receives a number of queries from the PSAP for a portion of the supplemental call data that corresponds to the 911 call volume metric. The EMS tracks the number of queries received from the PSAP. The EMS determines the likelihood of a 911 service outage for the PSAP based on the 911 call volume metric and the number of queries received. The EMS notifies the PSAP of the likelihood of the 911 service outage (e.g., with an outage score).

Abstract: An emergency response data system (ERDS) provides AI-based real-time intelligence during a response to an incident. The system includes a monitoring module configured to receive and process incident metadata from an emergency system, such as a Computer-Aided Dispatch (CAD) system, wherein the incident metadata includes location, type of emergency, units dispatched, and comments. An analysis module analyzes the incident metadata and identifies changes in incident circumstances, including comparing current comments with historical comments corresponding to the location. A data retrieval module accesses and retrieves public record information corresponding to the location, including property data, tax records, real estate records, historical records, and permits. An insight generation module generates real-time insights and updates regarding the incident, including reclassifying the type of emergency based on the analyzed metadata and retrieved public records.

Abstract: An emergency response assistant system may generate emergency response insights and provide the insights to an emergency responder application for an emergency communications center (ECC), an operations center, or a first responder. The emergency response assistant system may include a data retrieval system and an augmentation and generation system. The data retrieval system may be configured to transform emergency response procedures into vectors that are stored in a vector database. The augmentation and generation system may be configured to perform a vector search of the vector database with an AI model using context from call (e.g., a 911 call) characteristics and external data sources and may be configured to display the results on a user interface of an emergency management application to provide emergency response procedure suggestions to a user of an ECC computing system, an operations center computing system, or a first responder computing device.

Abstract: A disclosed method includes: sending emergency data from a cloud server to an emergency network entity, the emergency data received by the cloud server from a mobile device; sending a link to an emergency responder device located in proximity to a location of the mobile device in response to the emergency network entity receiving the emergency data; and establishing a data connection between the cloud server and the emergency responder device in response to selection input from the emergency responder device selecting the link. The method may further include establishing a data connection between the mobile device and the emergency responder device in response to selection input from the emergency responder device selecting the link.