Patents Assigned to Richard C. Ziegra
  • Patent number: 5619183
    Abstract: A method and system for remote assistance and review of an operator working with complex equipment. An operator at a station at a local site is coupled to an advisor at a station at a remote site, so that the advisor may view and hear the same stimuli as the operator, that the advisor and operator may communicate, and that the advisor may view and control the local apparatus. The operator has limited training or otherwise in need of support, and may be a field engineer or technician. The advisor has extensive training and able to provide technical support, and generally has extended and specialized knowledge with regard to the local apparatus, and may be a technical expert on the local apparatus. The operator may comprise an individual with technical training and knowledge, but lacking managerial or other authority, while the advisor comprises an individual with such authority.
    Type: Grant
    Filed: September 12, 1994
    Date of Patent: April 8, 1997
    Assignee: Richard C. Ziegra
    Inventors: Richard C. Ziegra, Steven C. Hurtado