Patents Assigned to Rockwell Electronics Commerce Technologies LLC
  • Voice filter for normalizing an agents response by altering emotional and word content
    Patent number: 7085719
    Abstract: A method and apparatus are provided for adjusting a content of an oral presentation provided by an agent of an organization and perceived by a human target of the organization based upon an objective of the organization. The method includes the steps of detecting a content of the oral presentation provided by the agent and modifying the oral presentation provided by the agent to produce the oral presentation perceived by the human target based upon the detected content and the organizational objective.
    Type: Grant
    Filed: July 13, 2000
    Date of Patent: August 1, 2006
    Assignee: Rockwell Electronics Commerce Technologies LLC
    Inventors: Craig R. Shambaugh, Anthony Dezonno, Mark J. Power, Kenneth Venner, James Martin, Darryl Hymel, Laird C. Williams