Abstract: A system is provided for interpreting conversation profile records and generating sales task. The system includes a data store having a plurality of data items including conversation profile data and consumer product data and a resource management module configured to evaluate the data items and create a plurality of sales representative tasks and assign to each task at least one of a customer, a product, a sales representative, at least one action plan queue, and a priority level according to the evaluation. The evaluation of the data items can include identifying patterns between the data items.

Abstract: A system is provided for interpreting real-time voice communications and generating action plan queues to assist a sales representative during a call. The system includes an analytics module configured to identify voice call data between the sales representative and the other party and select voice impressions in the call for analysis. The analytics module further receives the voice impressions and interpret the impressions, associates at least one attribute and at least one value with each voice impression, and creates a conversation profile based on the at least one attribute and the at least one value associated with the voice impressions. The analytics module further determines action plan queues according to the conversation profile and render the action plan queues to the sales representative during the call.

Abstract: A method for performing voice analysis includes storing, in a database, a simulation file for conducting a training session with a user, the simulation file including at least a script, storing desired attributes associated with the simulation file, retrieving the simulation file from the database and providing a user interface to conduct the voice analysis using the simulation file from the database, receiving one or more voice impressions from a user and analyzing, at an audio analysis tool, at least one of the voice impressions of the user determining, at the audio analysis tool, attributes of the at least one voice impression in response to analyzing the at least one voice impression and comparing, at the audio analysis tool, the determined attributes to the desired attributes associated with the simulation file. The method provides, by the client application, feedback to the user based on the comparison.

Abstract: A system is provided for interpreting conversation profile records and generating sales task. The system includes a data store having a plurality of data items including conversation profile data and consumer product data and a resource management module configured to evaluate the data items and create a plurality of sales representative tasks and assign to each task at least one of a customer, a product, a sales representative, at least one action plan queue, and a priority level according to the evaluation. The evaluation of the data items can include identifying patterns between the data items.

Abstract: A system is provided for interpreting real-time voice communications and generating action plan queues to assist a sales representative during a call. The system includes an analytics module configured to identify voice call data between the sales representative and the other party and select voice impressions in the call for analysis. The analytics module further receives the voice impressions and interpret the impressions, associates at least one attribute and at least one value with each voice impression, and creates a conversation profile based on the at least one attribute and the at least one value associated with the voice impressions. The analytics module further determines action plan queues according to the conversation profile and render the action plan queues to the sales representative during the call.

Abstract: A method for performing voice analysis includes storing a simulation file having a script for conducting a training session with a user. The method also stores desired attributes associated with the simulation file. The method also includes retrieving the simulation file and providing a user interface to conduct the voice analysis using the simulation file. The method further includes receiving one or more voice impressions from a user and analyzing at least one of the voice impressions of the user. The method additionally includes determining attributes of the at least one voice impression in response to analyzing the at least one voice impression and comparing the determined attributes to the desired attributes associated with the simulation file. The method provides feedback to the user based on the comparison.