Patents Assigned to salesforce.com, inc.
  • Publication number: 20190050432
    Abstract: A system may include multiple personal data sources and a machine-implemented data extractor and correlator configured to retrieve personal data from at least one of the personal data sources. The data extractor and correlator may extract information from unstructured data within the retrieved personal data and correlate the extracted information with previously stored structured data to generate additional structured data. The system may also include a storage device configured to store the previously stored structured data and the additional structured data. A natural language query module may be configured to receive a natural language query from a user and provide a response to the natural language query based at least in part on one or both of the previously stored structured data and the additional structured data.
    Type: Application
    Filed: October 19, 2018
    Publication date: February 14, 2019
    Applicant: salesforce.com, inc.
    Inventors: Thierry DONNEAU-GOLENCER, Rajan Singh, Madhu Yarlagadda, Corey Hulen, Kenneth C. Nitz, William Scott Mark
  • Publication number: 20190050433
    Abstract: A system may include multiple personal data sources and a machine-implemented data extractor and correlator configured to retrieve personal data from at least one of the personal data sources. The data extractor and correlator may extract information from unstructured data within the retrieved personal data and correlate the extracted information with previously stored structured data to generate additional structured data. The system may also include a storage device configured to store the previously stored structured data and the additional structured data. A natural language query module may be configured to receive a natural language query from a user and provide a response to the natural language query based at least in part on one or both of the previously stored structured data and the additional structured data.
    Type: Application
    Filed: October 19, 2018
    Publication date: February 14, 2019
    Applicant: salesforce.com, inc.
    Inventors: Thierry Donneau-Golencer, Rajan Singh, Madhu Yarlagadda, Corey Hulen, Kenneth C. Nitz, William Scott Mark
  • Patent number: 10205634
    Abstract: An adaptive multi-phase approach to estimating network parameters is presented. By gathering and aggregating raw network traffic data and comparing against default network parameters, a training data set may be generated. A black box optimization may be used in tandem with a supervised learning algorithm to bias towards better choices and eventually pick network parameters which optimize performance. Data delivery strategies are applied to deliver content using the optimized network policies based on the estimated parameters.
    Type: Grant
    Filed: May 12, 2017
    Date of Patent: February 12, 2019
    Assignee: salesforce.com, inc.
    Inventors: Shauli Gal, Satish Raghunath, Kartikeya Chandrayana, Tejaswini Ganapathi
  • Patent number: 10205684
    Abstract: Various computer-implemented systems and methods are provided here for purposes of smart messaging. A machine learning application can obtain message context data from a user device, and process the message context data to determine a predicted conversation pattern of the conversation that is taking place between the particular users. The message context data is indicative of context of a conversation taking place between particular users during a messaging session. Based on the predicted conversation pattern, the machine learning application can then determine options for suggested responses that are predicted to compete at least part of a response message as part of the conversation. Each of the options for suggested responses corresponds to the message context data indicative of the context of the conversation. In response to selection of one of the suggested responses, that suggested response can be displayed within a message field.
    Type: Grant
    Filed: August 9, 2017
    Date of Patent: February 12, 2019
    Assignee: salesforce.com, inc.
    Inventor: Dipak Patil
  • Patent number: 10203889
    Abstract: The technology disclosed includes access to content and encryption key rotation in a multi-generational file system that has a first tier file, and automatically initializes a second tier file accessible using a same path and file name as the first tier file. The disclosed technology includes copying forward blocks of data from the first tier file to the second tier file, and prior to completion of the copying forward, responding to an access request by accessing the second tier file by providing data available from the second tier file that has been copied forward and by following links associated with the holes to access blocks in the first tier file to provide data from the first tier file. The first tier files are encrypted using a first encryption key; and applying a second encryption key to encrypt data in the second tier files during the copying forward and write access.
    Type: Grant
    Filed: May 31, 2016
    Date of Patent: February 12, 2019
    Assignee: salesforce.com, inc.
    Inventor: Mark Manasse
  • Patent number: 10205751
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for sharing content via links. These mechanisms and methods for sharing content via links can enable customizable features associated with the operations related to those links. These features may include generating customized reports on usage of the links, and/or exposing one or more application programming interfaces (APIs) enabling applications to access the links and/or logic associated with operations related to those links.
    Type: Grant
    Filed: July 24, 2017
    Date of Patent: February 12, 2019
    Assignee: salesforce.com, inc.
    Inventors: Niel Crawford Esary, Durgesh Singh, Miko A. Bose, Robert J. Snell, Valliappan Annamalai Natarajan, Matthew Hagenian, Bruno Darrigrand
  • Patent number: 10204120
    Abstract: An error checking technique for database records. A record is selected and its entities are compared with the entities of other records stored in the database to determine a likelihood that the labels associated with the entities of the selected record are correct. The likelihood for each entity of the selected record being correctly labeled can be determined by comparing the number of times that the entity appears in the database records with that label to the number of times that the entity appears in the database records with any other label. If the likelihood does not exceed a threshold, then an error is likely, and action can be taken to correct the record.
    Type: Grant
    Filed: September 19, 2014
    Date of Patent: February 12, 2019
    Assignee: salesforce.com, inc.
    Inventor: Matthew Fuchs
  • Patent number: 10204345
    Abstract: An interaction manager assigns messages posted on a social media website to a support case in a database system. A support agent may tag a message posted by a user for directing to the support case. The interaction manger assigns the tagged message to the support case and activates a timer to track a time period. During the time period, the interaction manager assigns other messages posted by the same user to the support case. The interaction manager may reset the time period whenever the support agent replies to one of the messages posted by the user or the support agent tags another one of the user messages for directing to the support case. The interaction manager reduces the burden of having to manually review and manage every message posted on the social media website.
    Type: Grant
    Filed: June 28, 2016
    Date of Patent: February 12, 2019
    Assignee: SALESFORCE.COM, INC.
    Inventor: Ian Frosst
  • Publication number: 20190042762
    Abstract: During runtime of the software application, the runtime analysis framework may assign input tags to objects associated with the user requests. The input tags may identify the requests as potentially malicious and carry a security risk. The RTA framework then may assign sanitization tags to the objects identifying security checks performed on the objects during runtime. The RTA framework identifies output responses to the user requests that include the objects and compares the input tags assigned to the objects with any sanitization tags assigned to the objects. The RTA framework may identify the software application as susceptible to a security vulnerability when the input tags for the objects do not include corresponding sanitization tags.
    Type: Application
    Filed: October 11, 2018
    Publication date: February 7, 2019
    Applicant: salesforce.com, inc.
    Inventors: Sergey GORBATY, Trav is SAFFORD, Xiaoran WANG, Yoel GLUCK
  • Patent number: 10198298
    Abstract: The technology disclosed improves existing streaming processing systems by allowing the ability to both scale up and scale down resources within an infrastructure of a stream processing system. In particular, the technology disclosed relates to a dispatch system for a stream processing system that adapts its behavior according to a computational capacity of the system based on a run-time evaluation. The technical solution includes, during run-time execution of a pipeline, comparing a count of available physical threads against a set number of logically parallel threads. When a count of available physical threads equals or exceeds the number of logically parallel threads, the solution includes concurrently processing the batches at the physical threads. Further, when there are fewer available physical threads than the number of logically parallel threads, the solution includes multiplexing the batches sequentially over the available physical threads.
    Type: Grant
    Filed: December 31, 2015
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Patent number: 10198484
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for displaying reduced and detailed visual representations of calendar items based on mouse cursor movement. A database storing data objects identifying calendar items can be maintained. Each calendar item can comprise a subject, a date, and a time range. A reduced visual representation of a first calendar item can be displayed in a first region of a user interface on a display of a device. The reduced visual representation of the first calendar item can comprise an at least partially obscured presentation of the subject, the date, and/or the time range of the first calendar item. Mouse cursor movement in the first region of the user interface can be detected. A detailed visual representation of the first calendar item can be displayed in the first region of the user interface in response to detecting the mouse cursor movement.
    Type: Grant
    Filed: March 2, 2016
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Jesse Hausler, Benjamin Snyder, Laura Nelson, Sumanth Anand, Cordelia McGee-Tubb, Kayvaan Ghassemieh, Matthew Davidchuk, Michael M Pedersen, II
  • Patent number: 10198836
    Abstract: A non-transitory tangible computer readable medium containing instructions configured to cause one or more processors to execute a process. The process comprises analyzing a dataset to determine a number of variables and one or more types of variables associated with the dataset. One or more processors remove a number of predefined discrete grouping variables from the number of variables associated with the dataset and produces a set of remaining variables. The one or more processors select a chart type based on the number of variables and the one or more types of variables associated with the set of remaining variables and generate one or more charts depicting the dataset. The number of charts generated corresponds to the number of data points associated with the predefined discrete grouping variables.
    Type: Grant
    Filed: March 24, 2017
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Yuseung Kim, Anwesha Samanta
  • Patent number: 10198490
    Abstract: Methods and systems are provided for cascading multiple recipes in a single work flow process. The method includes: providing a database comprising a plurality of object types; providing a graphical user interface (GUI) for display on a computer monitor; prompting the user, using the GUI, to select one of the object types; in response to selecting an object type, prompting the user to define: i) a first recipe comprising first criteria and a first action associated with the first criteria; and ii) a second recipe comprising a second criteria and a second action associated with the second criteria; and automatically executing the work flow process on the selected object type in the database.
    Type: Grant
    Filed: December 17, 2014
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Jamie No, John Shin
  • Patent number: 10198463
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for appending data to large data volumes in a multi-tenant store. These mechanisms and methods for appending data to large data volumes can enable embodiments to provide more reliable and faster maintenance of changing data. In an embodiment and by way of example, a method for appending data to large data volumes is provided. The method embodiment includes receiving new data for a database. The new data is written to a temporary log. The size of the log is compared to a threshold. Then the log is written to a data store, if the size of the log is greater than the threshold.
    Type: Grant
    Filed: December 7, 2010
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Bill C. Eidson, Simon Z. Fell
  • Patent number: 10198496
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for applying a public tag to information. These mechanisms and methods for applying a public tag to information may enable embodiments to allow a user to apply a public tag to the information once. Further, applying a public tag to information may enable users with access to the information an ability to view the public tag applied to the information by the user.
    Type: Grant
    Filed: March 22, 2013
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Emily Alane Blixt, Andrey D. Gusev, Susan Marie Kimberlin, Jeffrey M. Bergan
  • Patent number: 10200337
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for combining updates of a social network feed. In some implementations, a feed of a social networking system can be configured to share feed items associated with an enterprise record. The feed items can include a first update associated with a first user. A first request to share a comment on the first update can be processed. A second request to share a first post in a feed can be processed. The first post can be related to the first update based on a first attribute conforming to a second attribute. A combined update can be generated based on the first post being related to the first update. The combined update can be displayed in a feed.
    Type: Grant
    Filed: July 24, 2018
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventor: Kaushick Naidu
  • Patent number: 10200487
    Abstract: A method comprising of receiving, by a user system that includes at least a processor system having at least one processor and a memory system, a first push notification associated with a first priority level for display on the user system; receiving, by the user system, a second push notification associated with a second priority level for display on the user system, the second priority level being higher than the first priority level; and displaying, by the user system, the second push notification prior to the first push notification based on the first and second priority level.
    Type: Grant
    Filed: October 24, 2016
    Date of Patent: February 5, 2019
    Assignee: salesforce.com, inc.
    Inventors: Mohamed Arabo, Joshua Schneyer, Jason Schroeder
  • Patent number: 10192172
    Abstract: In accordance with disclosed embodiments, there are provided systems, methods, and apparatuses for implementing predictive engine evaluation and replay of engine performance.
    Type: Grant
    Filed: January 11, 2017
    Date of Patent: January 29, 2019
    Assignee: salesforce.com, inc.
    Inventors: Ka Hou Chan, Simon Chan, Kit Pang Szeto, Yue Kwen Justin Yip
  • Patent number: 10193914
    Abstract: Techniques for analyzing a page to be presented by a browser running on a computing platform. The page is disabled. The page is tested to determine if the page is framed by a second page. The page is enabled if the testing indicates that the page is not framed by a second page. Each level of a hierarchy of framed pages is inspected to determine whether each level is authorized. The page is enabled if the inspecting indicates that each level of the hierarchy of framed pages is authorized.
    Type: Grant
    Filed: September 9, 2016
    Date of Patent: January 29, 2019
    Assignee: salesforce.com, inc.
    Inventor: Yoel Gluck
  • Patent number: 10191768
    Abstract: The technology disclosed relates to providing strong ordering in multi-stage processing of near real-time (NRT) data streams. In particular, it relates to maintaining current batch-stage information for a batch at a grid-scheduler in communication with a grid-coordinator that controls dispatch of batch-units to the physical threads for a batch-stage. This includes operating a computing grid, and queuing data from the NRT data streams as batches in pipelines for processing over multiple stages in the computing grid.
    Type: Grant
    Filed: December 31, 2015
    Date of Patent: January 29, 2019
    Assignee: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao