Abstract: Approaches for natural language processing include a multi-layer encoder for encoding words from a context and words from a question in parallel, a multi-layer decoder for decoding the encoded context and the encoded question, a pointer generator for generating distributions over the words from the context, the words from the question, and words in a vocabulary based on an output from the decoder, and a switch. The switch generates a weighting of the distributions over the words from the context, the words from the question, and the words in the vocabulary, generates a composite distribution based on the weighting of the distribution over the first words from the context, the distribution over the second words from the question, and the distribution over the words in the vocabulary, and selects words for inclusion in an answer using the composite distribution.

Abstract: A system and method for automated application programming interface (API) importation that includes receiving a selection of at least one API provider service of a set of API provider services with API integration support for a platform, retrieving a listing of APIs provided by the selected at least one API provider service, receiving a selection of at least one API from the listing of APIs, and enabling the selected at least one API for a user of the platform, in response to the selection of the at least one API.

Abstract: An HTML file transmitted to a client device is configured to call JavaScript code, where the JavaScript code is configured to call a requestAnimationFrame browser application programming interface (API) with an argument identifying a callback function. The callback function is configurable to cause the web browser to: 1) reset a first Cascading Style Sheets (CSS) animation of a first DOM element, the first CSS animation being configured to cause the first DOM element to transition from a hidden state to a visible state during a first time duration specified by a first animation-duration property of the first element using a specific set of CSS properties; and 2) call the requestAnimationFrame browser API with the argument identifying the callback function. Thus, the first DOM element remains hidden as long as the browser performs frame refreshes at an optimal rate. However, when the browser's main thread is busy, the first DOM element transitions to a visible state.

Abstract: A method of an automatic support service that includes receiving a request for additional assistance for an error from a user interface, retrieving error information from a logging system for the error, generating an error information collection interface, in response to the request, populating the error information collection interface with the error information from the logging system, sending the error information collection interface to be displayed to the user by the user interface, and receiving additional error information from the user via the error information collection interface.

Abstract: Disclosed herein are system, method, and computer program product embodiments for providing a security model to customizable live applications in a cloud collaboration platform. The security approach may dedicate a frame to each live application, serving the frame from a different domain than a document in which the live application is embedded. This approach ensures that more stringent security requirements may be required of the live application and allows the data presented to the live application to be narrowly tailored. The security model may further leverage sandbox attributes and content-security policies to restrict the behavior of sandboxed and non-sandboxed live applications in accordance with best security practices.

Abstract: A method for aggregating and generating contact engagement data for contacts in a customer relationship management (CRM) system includes receiving a plurality of communications via a plurality of communication channels, extracting message objects from each communication, the message objects including a sender address, a recipient address, a message body, and a corresponding communication channel for each communication. A contact based on at least one of the message objects for each communication is identified. A subset of the message objects corresponding to communications associated with the contact among the plurality of communications is aggregated to obtain aggregated message data.

Abstract: Examples include a ticketing system for managing performance of computer services. The ticketing system includes a ticket database to store a plurality of tickets, each ticket defining a job to be performed on a computing system, and a master to create a ticket, store the ticket in the ticket database, and update the ticket. The ticketing system includes a scheduler to determine whether to create the ticket based at least in part on a set of conditions, and to request the master to create the ticket when the ticket is to be created, and a worker to get the ticket from the master, perform the job defined by the ticket, and request the master to update the ticket with a status of the ticket. The ticketing system includes a supervisor to request the master to find a stale ticket, and, if found, to request the worker to abort performance of the job defined by the stale ticket.

Abstract: Database systems and methods are provided for identifying a change associated with an update to executable code resulting in test failure. One method involves calculating risk scores for different changes associated with the update based on change characteristics associated with the respective changes, identifying a change from among the different changes associated with the update based on the risk scores associated with the respective changes, generating a modified update to the executable code that includes the identified change and excludes remaining changes of the update from the modified update, and initiate execution of one or more tests with respect to a compiled version of the modified update to the executable code. When execution of the one or more tests against the modified update results in a test failure, the change is identified as a potential root cause of the test failure associated with the update.

Abstract: Described herein is a system and method for capturing data associated with actions attempted by an automated agent. The system described herein captures data associated with the actions attempted by an automated agent during the messaging session between an automated agent and the user and present a summary of the actions in a messaging platform. In an embodiment, the automated agent uploads data associated with actions attempted during the messaging session to a server. The server captures the data associated with the actions and generates a description of each action that was attempted. The server generates a summary including the description of each action. The summary of the actions are rendered in the messaging platform.

Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for tracking inbound email messages in association with database records. A first electronic mail message received via a network from a first client device is processed, where the first electronic mail message has a header including a message identifier. The message identifier is obtained from the header and parsed such that an encrypted portion and one or more unencrypted portions are obtained, where a first unencrypted portion of the unencrypted portions includes an entity identifier associated with a first database record of a database. A secret key associated with the first electronic mail message is obtained and the first electronic mail message is authenticated using the secret key, the encrypted portion of the message identifier, and at least one unencrypted portion of the unencrypted portions of the message identifier.

Abstract: Techniques and structures to synchronize hierarchical data, comprising. A conflict between data stored at a computing device and data stored at a service provider database is detected. A synchronization operation is performed to synchronize a plurality of objects within the hierarchical entity data stored at the computing device with hierarchical entity data stored at the service provider database.

Abstract: A method and system for capturing dynamic data from data fields of a product has been developed. The method includes first collecting a product data set with multiple data fields. Static data fields of the product data set are identified that contain pre-defined standardized data for multiple other data sets. Next, dynamic data fields of the data set are identified. A dynamic data field is created by a user and contains additional data that is unique and applicable only to the product data set. The static data fields and the dynamic data fields are stored separately in a database repository for later recovery.

Abstract: Methods and systems are provided for modifying an application provided by a cloud-based computing system. The application is used by end users of an organization that is part of the cloud-based computing system. A clickstream monitoring module monitors a clickstream generated by each end user as that end user interacts with the application to generate a set of clickstream data for that particular end user. Each set of clickstream data indicates a path of interaction with features of the application by a particular end user. The sets of clickstream data can then be processed at an analytics engine to extract usage patterns that indicate how end users interact with different features of the application during usage of the application. The extracted usage patterns indicate which features the end users interact with and in what order.

Abstract: A method for configuring the operation of the software of a data as a service (DAAS) system during run time is described. The configuring includes at least one of configuring ingestion of a vendor dataset to produce an ingested dataset and which analysis operations to perform on the vendor dataset to produce an analyzed dataset, and the configuring also includes at least one of how to search the vendor dataset based on a search query from a customer to allow the customer to locate a new record from the vendor dataset and how to match records in the vendor dataset with a match query from the customer to provide an updated record to the customer.

Abstract: Systems, methods, and apparatuses for implementing super community and community sidechains with consent management for distributed ledger technologies in a cloud based computing environment are described herein.

Abstract: A self-managing database system includes a metrics collector to collect metrics data from one or more databases of a computing system and an anomaly detector to analyze the metrics data and detect one or more anomalies. The system includes a causal inference engine to mark one or more nodes in a knowledge representation corresponding to the metrics data for the one or more anomalies and to determine a root cause with a highest probability of causing the one or more anomalies using the knowledge representation. The system includes a self-healing engine, to take at least one remedial action for the one or more databases in response to determination of the root cause.

Abstract: A method implements a dashboard runtime that comprises a custom visualization component to render a visual representation of a data items of one or more queried datasets in a GUI; at least one query associated with at least the custom component; and an API to provide communication between the custom component and the at least one query. The API detects a user interaction with of a portion of the custom component via a first message that informs the dashboard runtime of the detected user interaction; passes a second message to the at least one query instructing the at least one query to rerun to receive an updated query dataset; and passes the updated dataset via a third message to the custom component and to any other components associated with the at least one query, such that the custom component and the other components automatically render updated visual representations of the updated dataset.

Abstract: A publish and subscribe architecture can be utilized to manage records, which can be used to accomplish the various functional goals. At least one template having definitions for managing production and consumption of data within an unconfigured group of computing resources is maintained. Records organized by topic collected from multiple disparate previously configured producers are utilized to initiate configuration of the unconfigured group of computing resources. Records within a topic are organized by a corresponding topic sequence. A first portion of the computing resources are configured as consumers based on the at least one template. The consumers to consume records at a pace independent of record production. A second portion of the computing resources are configured as producers based on the at least one template. The producers to produce records at a pace independent of record consumption.

Abstract: System and methods are described for efficient monitoring of network traffic in a public cloud computing environment. In one implementation, a method comprises: generating flow log records of network traffic in the public cloud computing environment; identifying a data packet that presents a potential security risk; identifying a captured data packet (PCAP) record corresponding to the identified data packet; and transmitting the PCAP record to a computing device for network traffic analysis.

Abstract: Systems and methods are provided for efficient off-policy credit assignment (ECA) in reinforcement learning. ECA allows principled credit assignment for off-policy samples, and therefore improves sample efficiency and asymptotic performance. One aspect of ECA is to formulate the optimization of expected return as approximate inference, where policy is approximating a learned prior distribution, which leads to a principled way of utilizing off-policy samples. Other features are also provided.