Abstract: A system and method for managing entitlements in a multi-tenant database system. In one embodiment, a method includes receiving service level definitions for one or more entitlements, and maintaining the one or more entitlements. The method further includes verifying if one or more users are eligible for the one or more entitlements, and enforcing the one or more entitlements based on the service level definitions.

Abstract: Disclosed herein are techniques for compiling a procedure for testing a page. In some implementations, a component definition for a component instance referred to in computer programming language instructions defining a test procedure for testing a page may be received. The page may be defined by a page description implemented in a markup language. The page description may include a reference to a first portion of a component instance. Compiled wrapper code operable to simulate the presence of the component instance may be generated. The compiled wrapper code may represent the first portion of the component instance referenced in the page description. A compiled test procedure may be generated based on the computer programming language instructions. The compiled test procedure may include the compiled wrapper code. The compiled test procedure may be capable of being executed to perform the test procedure.

Abstract: A system and method for providing administrative capabilities in a multi-tenant database system. In one embodiment, a method includes providing a portal for a database system to a user, providing administrative capabilities through the portal, and enabling the user to manage objects in the database system using the administrative capabilities.

Abstract: The present invention features a computer implemented method and network for managing a knowledge base stored in a multi-tenant architecture. The method includes storing information corresponding to a plurality of KnowledgeArticles amongst a plurality of tables. Information in a first of the plurality of tables includes data corresponding to an online version of said KnowledgeArticles and data related to changes to the KnowledgeArticles. Information contained in a second table comprises a subset of the data that is independent of the data related to the changes. Changes to the KnowledgeArticles are recorded in the second table in response to changes made to the first table. Access to information in the first table is restricted access to users having write access to said KnowledgeArticles.

Abstract: Disclosed herein are techniques for provisioning computing services. In some implementations, a plurality of computing resources available within a computing environment are identified. The plurality of computing resources may be capable of being used to provide computing services via the computing environment. Each of the computing resources may comprise a respective unit of computing functionality available within the computing environment. A plurality of dependency relationships among the computing resources may be identified. Based on the identified dependency relationships, a first one or more of the computing resources may be selected for inclusion in a license definition. A license conforming to the license definition may provide an entity with access to the computing functionality associated with the first one or more computing resources.

Abstract: Various embodiments described or referenced herein are directed to different devices, methods, systems, and computer program products for testing a user interface component. A client-side operation for rendering the user interface component may be performed. The rendered user interface component may be stored as a user interface component test image simulating a visual presentation of the user interface component at a client machine. A user interface component expected image may be retrieved from a storage medium accessible to the server. The user interface component expected image may represent an expected visual presentation of the rendered user interface component. A determination may be made as to whether the user interface component test image matches the user interface component expected image. When the user interface component test image does not match the user interface component expected image, an indication of an error condition may be provided.

Abstract: Disclosed herein are techniques for creating a representation of dependency relationships between computing resources within a computing environment. In some implementations, one or more sources for dependency analysis may be identified. Each source may be capable of being accessed to provide computing functionality via the computing environment. Each source may include one or more references to a respective one or more computing resources. Each computing resource may define a unit of the computing functionality available within the computing environment. A plurality of dependency relationships may be identified based on the one or more sources. A dependency relationship representation may be created based on the identified dependency relationships.

Abstract: Disclosed herein are techniques for identifying computing resources specified by a representation of a computing service. In some implementations, a request to analyze a computing service provided via a computing environment may be received. The computing service may have an activated state in which the computing service is available for use and a deactivated state in which the computing service is not available for use. The computing environment may comprise a plurality of computing resources each defining a variable unit of computing functionality within the computing environment. Each computing resource may be associated with a respective parameter corresponding with a respective parameter value that specifies a level of the variable unit of computing functionality defined by the computing resource. The computing service may be represented by a metadata model comprising a plurality of nodes, at least some of which specify a respective one or more of the parameter values.

Abstract: In production applications that process and transfer secure and sensitive customer data, the heap dump files of these applications, which may be useful for debugging production issues and bugs, may contain secure and sensitive information. Thus, to make the useful debugging information available in heap dumps from production applications without compromising secure client data to those assigned to debugging and fixing production issues, these heap dumps may be scrubbed of sensitive information without scrubbing information that is useful for debugging.

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone provider in an on-demand service environment. In one embodiment, a proxy server is in communication with a phone system. The phone system provides a phone call and is operated by the phone provider. The proxy server is configured to: receive information from the phone system regarding a phone event in relation to the phone call, and output a message including the phone event information to a data network. A client machine is in communication with the proxy server over the data network and in communication with a data provider separate from the phone provider. The client machine is configured to: receive the message from the proxy server, and display the phone event information in a first part of a user interface in a web browser. A second part of the user interface can display information received from the data provider.

Abstract: The present invention is directed to methods and systems of testing computer-readable code. The method includes executing a first testing module in a computer browser; launching a second testing module in the computer browser under control of the first testing module; locating an executable portion of a web-based application with the first testing module and ascertaining operational characteristics of the executable portion with the second testing module; and producing test results from the operational characteristics.

Abstract: A computer implemented method a document management workflow in a multi-tenant system environment is disclosed. The method includes receiving instructions to create a composition a document. The document is encapsulated in a knowledge article version and the knowledge article version having a document category. The knowledge article version is associated with a knowledge article. The method further includes invoking the document management workflow that is specific to the knowledge article, the knowledge article version and the document category and configuring the document management workflow to include a plurality of workflow steps based on the knowledge article, the knowledge article version and the document category. Each of the plurality of workflow steps are then associated with one or more triggers and actor roles. The actor roles define permissible actions in each of the plurality of workflow steps.

Abstract: Methods, systems, apparatus, and computer-readable media for validating components of a dynamic user interface in an on-demand multi-tenant service environment are disclosed. Organizations corresponding to tenants in the on-demand multi-tenant service environment are identified. A multi-tenant database system residing on multiple servers is provided for each of the identified organizations. Dynamic user interface pages associated with the organizations are identified. First and second compilation outputs based upon respective first and second invocations of a compiler configured to compile the one or more dynamic user interface pages are produced with reference to respective first and second builds of computer program code. Differences between the first and second compilation outputs are identified and presented in a user interface on a display device of the multi-tenant service environment.

Abstract: Disclosed are systems, apparatus, methods, and computer readable media for interfacing with a phone system in an on-demand service environment. In one embodiment, a client machine is in communication with a data provider and the phone system. The phone system is operated by a phone provider separate from the data provider. A message is received at the client machine from the phone system. The message includes information regarding a phone event in relation to a phone call. The phone event information is provided in a first part of a user interface in a web browser on the client machine. A second part of the user interface is capable of displaying information received at the client machine from the data provider. The first part of the user interface and the second part of the user interface are adapted to communicate with one another. For example, the first part of the user interface is adapted to send a message including the phone event information to the second part of the user interface.

Abstract: Systems and methods for performing a data search through a search query is disclosed. The method includes receiving the search query and parsing the search query to retrieve a search term. The search term includes a plurality of words. In the search term, a first combination of two or more of the plurality of words and a second combination of two or more of the plurality of words are indentified. The first combination and the second combination include a common term. The first combination ends with the common term and the second combination begins with the common term. The method further includes retrieving synonyms for the first combination and the second combination exist in a synonym storage and the search query is then modified to include the first combination in a logical OR relationship with the synonyms of the first combination and the second combination in a logical OR relationship with the synonyms of the second combination. The modified search query is executed against a data store.

Abstract: Disclosed herein are techniques for providing a user interface component. In some implementations, a request for the user interface component may be received at a computing device. The user interface component may have a default visual presentation. A branding override may be selected from a plurality of available branding overrides. The branding override may define a modification to the default visual presentation of the user interface component. The branding override may be selected based on one or more contextual variables associated with the request for the user interface component. The user interface component may be modified in accordance with the selected branding override. The user interface component may be displayed on a display device.

Abstract: The present invention features methods, computer program products and apparatuses for measuring client-side computer system performance that features identifying one of a plurality of uniform resource locator addresses contained on a server computing system, with each of the uniform resource locator addresses being associated with computing resources. The computing the computing resources associated with any one of the plurality of uniform resource locator addresses being different from the computer resource corresponding to the remaining uniform resource locator addresses. The computing resources are accessible through a web-browser that accesses the same the computing resources associated with the one of the plurality of uniform resource locator addresses. Measured are metrics of the interactions between the web-browser and the computing resources associated with the one of the plurality of uniform resource locator addresses.

Abstract: A computer-implemented system and method includes method includes receiving a data request for data in a database from a user; determining if the user is an internal user or a portal user; consulting, if the user is the internal user, a first security setting associated with the data to determine if the requested data is public or private, and if the user is the portal user, consulting a second security setting separate from the first security setting to determine if the requested data is public or private; providing, if the requested data is public, access information to the user; performing, if the requested data is private, additional processing to determine if the user has access to the requested data.

Abstract: Systems and methods that create a duplicate database instance on which database testing may be performed. The techniques for creating a test database instance enable database testing to proceed without impacting other organization's access to their data in the database or corrupting an organization's data. The ability to allow one organization (“org”) to test their portion of a database without interrupting other organizations from using their portions of the database enables a database system to support more than one organization as tenants.

Abstract: In accordance with embodiments, there are provided mechanisms and methods for routing messages to a server. These mechanisms and methods for routing messages to a server can enable dynamic data migration within a system, increased efficiency, improved user experience, avoidance of data loss, etc.