Patents Assigned to salesforce.com
  • Patent number: 9977788
    Abstract: Methods and systems are provided for managing files in an on-demand system. One exemplary method involves a server obtaining an input value from a data input field of an electronic file that was generated based on a template that maintains an association between the data input field and a field of an object in a database. The method continues with the server storing the input value in the field of the object in the database based on the association. In one or more embodiments, an input value indicated by a graphical user interface element within an electronic file is mapped to a column of an object table in the database that corresponds to the field of the object associated with the data input field that corresponds to the graphical user interface element.
    Type: Grant
    Filed: September 12, 2013
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Andrew Meriwether
  • Patent number: 9977814
    Abstract: A database system that supports associating a custom metadata type with loosely coupled triggers may be implemented to include instructions to receive a definition of a custom metadata type, the definition comprising at least one relationship field associated with a triggerable database object. The database system may also include instructions to associate the definition of the custom metadata type with a loosely-coupled trigger, and to cause the loosely-coupled trigger to execute based on generating a custom metadata record of the custom metadata type. The custom metadata record including a triggerable database object value for the relationship field.
    Type: Grant
    Filed: May 27, 2015
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Avrom Irwin Roy-Faderman
  • Patent number: 9977727
    Abstract: A remote debug session for a server group is provided. A server group including multiple servers that perform workload sharing receives a request to debug code executed at the server group. The code is executed on behalf of a client of a database associated with the server group. At least one of the servers of the group initiates a debugging session and establishes a communication connection with the client. The server group maintains the connection open with the client for the duration of the debugging session. Subsequent requests related to the debug session can be handled in a number of ways by the server group, and all communication to the client about processing the requests is through the connection.
    Type: Grant
    Filed: September 12, 2016
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Steven Tamm
  • Patent number: 9979687
    Abstract: A system, method and apparatus for executing scripts to provide offline prompts in a social networking application are provided. A social networking application operating on a mobile device in an offline mode receives an input comprising a sequence of characters from a user of the mobile device. The social networking application executes a script that was received by the mobile device while being operated in an online mode. The script analyzes each character of the user input as each character is received by the mobile device, and generates a prioritized list of social network contact identifiers, wherein the prioritized list is a prediction of social network contact identifiers associated with the content of the user input and data associated with the script. The social networking application further causes the prioritized list of social network contact identifiers to be provided to the user in response to the user input.
    Type: Grant
    Filed: March 3, 2017
    Date of Patent: May 22, 2018
    Assignee: salesforce.com, inc.
    Inventor: Jason Schroeder
  • Publication number: 20180137898
    Abstract: In one embodiment, a computer-implemented method executable by a server system to store data in a data cache and refresh the data based on a dynamic schedule is provided. The method includes: receiving, by a processor, data from a first resource; storing, by the processor, the data in a data cache; determining, by the processor, a type of the data, and an access frequency of the data; determining, by the processor, a dynamic schedule based on the type of the data, and the access frequency of the data; and refreshing the data cache with new data from the first resource based on the dynamic schedule.
    Type: Application
    Filed: January 9, 2018
    Publication date: May 17, 2018
    Applicant: salesforce.com, inc.
    Inventors: Armin Bahramshahry, Piranavan Selvanandan
  • Patent number: 9972015
    Abstract: Methods and systems are provided for integrating social media channels into a customer service management (CRM) portal. The method includes receiving data for a consumer post, parsing the data into a social post object and a social persona object, creating a case from the objects, and displaying the case in the CRM portal.
    Type: Grant
    Filed: August 5, 2014
    Date of Patent: May 15, 2018
    Assignee: salesforce.com, inc.
    Inventors: Eric Moore, Sutthipong Thavisomboon, Yuseung Kim, Bryan Hart, Jaroslaw Kozieronek
  • Patent number: 9973550
    Abstract: Methods and systems are provided for displaying calendared events on a mobile computing device. The method includes: receiving, by the mobile computing device, a meeting invitation including meeting information and an email address; transmitting the email address to a customer relationship management (CRM) database; receiving, by the mobile computing device, contextual information associated with the email address from the CRM database; and displaying, by the mobile computing device, the meeting information and the contextual information.
    Type: Grant
    Filed: September 11, 2014
    Date of Patent: May 15, 2018
    Assignee: salesforce.com, inc.
    Inventors: Kyle Matthew Haskins, Lucy Li, Rajan Patel, Billy Ma, Alicia Ong, Rachna Singh, Lei Wang, John Walter Taschek
  • Patent number: 9971482
    Abstract: Disclosed are some examples of methods, apparatus, systems and computer program products related to a user interface providing a call center service. In some implementations, the user interface presents session tabs and application tabs. A session tab can have a parent-child relationship with an application tab. Customer data can be retrieved from a database, where the customer data includes account data and child data. The customer data can be provided to cause display in the user interface of the account data in association with a first session tab and the child data in association with a first application tab. Edits to the child data can cause the first application tab to be designated as unsaved.
    Type: Grant
    Filed: June 1, 2015
    Date of Patent: May 15, 2018
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jason A. Ellis, David Yung, Luke Fu, Eric Wulff, Chitra Gulabrani, Sutthipong Thavisomboon, Natalie Doan, Steve Weiss
  • Publication number: 20180129937
    Abstract: The technology disclosed provides a quasi-recurrent neural network (QRNN) that alternates convolutional layers, which apply in parallel across timesteps, and minimalist recurrent pooling layers that apply in parallel across feature dimensions.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: James BRADBURY, Stephen Joseph MERITY, Caiming XIONG, Richard SOCHER
  • Publication number: 20180129938
    Abstract: The technology disclosed relates to an end-to-end neural network for question answering, referred to herein as “dynamic coattention network (DCN)”. Roughly described, the DCN includes an encoder neural network and a coattentive encoder that capture the interactions between a question and a document in a so-called “coattention encoding”. The DCN also includes a decoder neural network and highway maxout networks that process the coattention encoding to estimate start and end positions of a phrase in the document that responds to the question.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: Caiming XIONG, Victor ZHONG, Richard SOCHER
  • Publication number: 20180131680
    Abstract: A method, system and apparatus for selecting, displaying, managing, tracking tagging and transferring access to specific content of Internet web pages and other sources, permitting the user or recipient to navigate quickly to a source of a content item in the custom selection, and posting content to web logs. A method and system of assisted content selection provides temporary borders around content items on mouseover; of Dynamic Content Display provides updating of selected content items; of Content Marks allows users to tag specific content items in web pages with a keyword or keywords, store a definition of the content item along with the keyword(s), and then search the stored definitions using search keywords; and a method of Multiple Clip Mode allows users to select specific content items from disparate source web pages and then tag, save, search, retrieve and print the selection.
    Type: Application
    Filed: January 4, 2018
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: Derek KRZANOWSKI, Eric WEITNER
  • Publication number: 20180129931
    Abstract: The technology disclosed provides a quasi-recurrent neural network (QRNN) encoder-decoder model that alternates convolutional layers, which apply in parallel across timesteps, and minimalist recurrent pooling layers that apply in parallel across feature dimensions.
    Type: Application
    Filed: January 31, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: James BRADBURY, Stephen Joseph MERITY, Caiming XIONG, Richard SOCHER
  • Publication number: 20180129359
    Abstract: Disclosed are examples of systems, apparatus, methods and computer program products for providing user-customizable permissions governing user access to computing resources in a computing system. For example, a database storing data objects identifying permissions of users, sets of the permissions, and users can be maintained. One or more fields can be displayed on a display of a user device. The one or more fields can be configured to receive input to perform one or more operations. Input can be received from a user via the user interface on the display of the user device. One or more operations can be performed. The database can be updated such that the data objects identify a custom permission or a permission set to which a custom permission has been assigned.
    Type: Application
    Filed: June 13, 2017
    Publication date: May 10, 2018
    Applicant: salesforce.com, inc.
    Inventors: Adam Torman, John Arlan Brock, Anjesh Dubey, Jimmy Hua, Aris Chang, Bharath Kumar Pareek, Sukrutha Raman Bhadouria, Belinda Wong
  • Patent number: 9965511
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for query optimization in a database system. These mechanisms and methods for query optimization in a database system can enable embodiments to optimize OR expression filters referencing different logical tables. The ability of embodiments to optimize OR expression filters referencing different logical tables can enable optimization that is dynamic and specific to the particular tenant for whom the query is run and improve the performance and efficiency of the database system in response to query requests.
    Type: Grant
    Filed: February 12, 2014
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventors: Jesse Collins, Jaikumar Bathija
  • Patent number: 9965541
    Abstract: Disclosed are some examples of systems, apparatus, methods and storage media for creating groups in a social networking database system, and more specifically, to creating groups based on network feed items. In some implementations, a database system is capable of maintaining a database including data associated with a plurality of users and groups to which the users can be subscribed. The system is configurable to provide a feed for display to a first user, and to receive input entered in a publication field by the first user. The system is configurable to create a feed item for display to the first user and to at least one second user based on the received input. The system is configurable to receive second input associated with the feed item from the second user. The system is additionally configurable to provide a selectable user interface (UI) element for display to the first user.
    Type: Grant
    Filed: February 24, 2015
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventor: Ashok Gadamsetty
  • Patent number: 9965330
    Abstract: The technology disclosed relates to maintaining throughput of a stream processing framework while increasing processing load. In particular, it relates to defining a container over at least one worker node that has a plurality workers, with one worker utilizing a whole core within a worker node, and queuing data from one or more incoming near real-time (NRT) data streams in multiple pipelines that run in the container and have connections to at least one common resource external to the container. It further relates to concurrently executing the pipelines at a number of workers as batches, and limiting simultaneous connections to the common resource to the number of workers by providing a shared connection to a set of batches running on a same worker regardless of the pipelines to which the batches in the set belong.
    Type: Grant
    Filed: December 31, 2015
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventors: Elden Gregory Bishop, Jeffrey Chao
  • Patent number: 9967255
    Abstract: A method for building and managing send jobs with restricted information, the method comprising constructing at least one email with at least one reference to a restricted information and injecting each of the at least one emails to one or more send centers, wherein each of the one or more send centers is authorized to receive the restricted information.
    Type: Grant
    Filed: April 9, 2013
    Date of Patent: May 8, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventors: James Michael Ciancio-Bunch, Tom Waltz, Jerry Seilar, Kevin Stark, Jonathan Bennett
  • Patent number: 9965634
    Abstract: An encryption platform may identify language characters in database fields and determine which of multiple encoding schemes more efficiently encodes the language characters. The encryption platform may use the selected encoding scheme to encode plaintext into a byte array and then encrypt the byte array into ciphertext. The encryption platform may assign encoding flags to the ciphertext identifying the encoding scheme used for encoding the plaintext. The encryption platform then may use the encoding flag to determine which encoding schemes to use for decoding the data back into plaintext. Using the different encoding schemes allows encrypted data to fit better into database storage structures. The encryption platform also may enable users to select different fields for different selectable objects for encoding and encrypting.
    Type: Grant
    Filed: March 25, 2016
    Date of Patent: May 8, 2018
    Assignee: SALESFORCE.COM, INC.
    Inventor: Patrick Calahan
  • Patent number: 9965524
    Abstract: The technology disclosed relates to automatic generation of tuples from a record set for outlier analysis. Applying this new technology, user need not specify which 1-tuples to combine into n-tuples. The tuples are generated from structured records organized into features (that also could be fields, objects or attributes.) Tuples are generated from combinations of feature values in the records. Thresholding is applied to manage the number of tuples generated. The technology disclosed further relates to indexing and searching high dimensional tuple spaces in a computer-implemented system.
    Type: Grant
    Filed: April 3, 2014
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventors: Matthew Fuchs, Stanislav Georgiev
  • Patent number: D817356
    Type: Grant
    Filed: August 25, 2016
    Date of Patent: May 8, 2018
    Assignee: salesforce.com, inc.
    Inventor: Yuseung Kim