Patents Assigned to salesforce.com
  • Publication number: 20220012227
    Abstract: Described herein are a system, apparatus, device, method, and/or computer program product embodiments and/or combinations and sub-combinations thereof for managing alerts and subscriptions in a cloud collaborative system. In one embodiment, a modification notice identifying a change to a field of a record is obtained, and the change is compared with a criterion specified in a subscription for a user. If the change satisfies the criterion, an alert is generated based on the modification notice. An alert GUI is transmitted to a user device to display alerts for the user. The user may access an expanded view of the record through the alert in the alert GUI. The user may also publish the alert to a chat session involving other users of the cloud collaborative system.
    Type: Application
    Filed: January 29, 2021
    Publication date: January 13, 2022
    Applicant: salesforce.com, inc.
    Inventors: Nathaniel BOTWICK, Norris LEE
  • Publication number: 20220012657
    Abstract: A method and system for scheduling jobs has been developed. A job request is received with a scheduler from a user through a user interface (UI). Job data relating to the job request is retrieved from a job database with the scheduler. The job request is assigned to a job list with the scheduler that includes job time is based on the retrieved job data. The job database is updated with the scheduler to reflect the updated job list. The job list is executed according to the assigned job time.
    Type: Application
    Filed: July 13, 2020
    Publication date: January 13, 2022
    Applicant: salesforce.com, Inc.
    Inventor: Sowmya Tammana
  • Publication number: 20220012045
    Abstract: Disclosed embodiments include a Custom Resource Abstraction and Fabrication Tool (CRAFT) that declares operators in a robust, idempotent, and generic manner for any resource. In embodiments, a developer can run create, read, update, and delete (CRUD) operations on resources in any language. The developer can create configuration files that is used by CRAFT to generate and deploy application container with the operator according to the configuration files. Other embodiments may be described and/or claimed.
    Type: Application
    Filed: August 25, 2020
    Publication date: January 13, 2022
    Applicant: salesforce.com, inc.
    Inventors: Prakash RUDRARAJU, Maheswara Sunil Varma SAYYAPARAJU, Damini SATYA, Babu SATASIYA
  • Patent number: 11223676
    Abstract: A method of data processing includes identifying a segment of entity identifiers that are associated with a target tenant and correspond to a set of clients that are to receive at least one content object via a first channel of a plurality of supported channels. The method includes modifying a feature associated with communication of content for a test subset of the segment relative to a control subset of the segment, determining a first metric corresponding to the control subset and the test subset in association with the communication of the content via the first channel and a second metric associated with the target tenant over a second channel of the plurality of channels. The method includes comparing the second metric to a metric associated with a peer group of tenants, and adjusting subsequent communications for the target based at least in part on the comparing and the first metric.
    Type: Grant
    Filed: January 26, 2021
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, inc.
    Inventors: Gautham Ramachandran, Ana Bertran, Zeqiang Wang, Gerald Gibson, Jr., Michael Elizarov
  • Patent number: 11223656
    Abstract: The technology disclosed relates to enhancing trust for person-related data sources by tracking person-related sources using trust objects that hold trust metadata. In particular, it relates to generating trust-enhanced data by appending trust metadata to social media content and other business-to-business entities, and further using the trust-enhanced data to develop social engagement models based on customer preferences. The trust metadata described includes names, interface categories and origins of the person-related data sources along with customer engagement preferences and connection types.
    Type: Grant
    Filed: December 9, 2019
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, inc.
    Inventors: Tyler Ziemann, Harish Peri, Atul Singh
  • Patent number: 11221845
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating visual media metadata-based software configuration using design systems according to one embodiment. In one embodiment and by way of example, a method includes identifying a visual image of contents including a workflow of transactions to be performed by a software application associated with a software design system, where the visual image represents a digital photograph captured by a camera. The method may further include translating the contents into metadata compatible with the software design system, generating a process flow corresponding to the workflow and based on the metadata, and configuring the software application based on the process flow such that one or more objects of the software application are augmented based on the process flow.
    Type: Grant
    Filed: July 25, 2019
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, Inc.
    Inventors: Kevin Me, Michael Brosseau
  • Patent number: 11222253
    Abstract: The technology disclosed provides a so-called “joint many-task neural network model” to solve a variety of increasingly complex natural language processing (NLP) tasks using growing depth of layers in a single end-to-end model. The model is successively trained by considering linguistic hierarchies, directly connecting word representations to all model layers, explicitly using predictions in lower tasks, and applying a so-called “successive regularization” technique to prevent catastrophic forgetting. Three examples of lower level model layers are part-of-speech (POS) tagging layer, chunking layer, and dependency parsing layer. Two examples of higher level model layers are semantic relatedness layer and textual entailment layer. The model achieves the state-of-the-art results on chunking, dependency parsing, semantic relatedness and textual entailment.
    Type: Grant
    Filed: January 31, 2017
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, inc.
    Inventors: Kazuma Hashimoto, Caiming Xiong, Richard Socher
  • Patent number: 11221843
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for facilitating auditory media metadata-based software configuration using design systems according to one embodiment. In one embodiment and by way of example, a method includes identifying an auditory message of contents including a workflow of transactions to be performed by a software application associated with a software design system, where the auditory image represents a digital voice message captured by one or more of a microphone and a digital audio recorder. The method may further include translating the contents into metadata compatible with the software design system, generating a process flow corresponding to the workflow and based on the metadata, and configuring the software application based on the process flow such that one or more objects of the software application are augmented based on the process flow.
    Type: Grant
    Filed: July 25, 2019
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, Inc.
    Inventors: Kevin Me, Michael Brosseau
  • Patent number: 11221999
    Abstract: Techniques are disclosed relating to compressing database keys. A computer system may receive a request to write a database record to a storage medium. The database record may include a database key and a corresponding data value. The computer system may compress the database key by replacing a portion of the database key with particular data that identifies a location of a reference database key and an amount of similarity determined between the database key and the reference database key. The computer system may write the database record to the storage medium. The database record may include the compressed database key and the corresponding data value.
    Type: Grant
    Filed: June 28, 2019
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, inc.
    Inventors: Rohit Agrawal, Aditya Dharmanand Shetty, Thomas Fanghaenel
  • Patent number: 11222010
    Abstract: A system receives a user selection of a data object, and outputs the data object to a user device. The system receives a user selection of a data service, and outputs a data service object associated with the data service to the user device. The system receives a user selection of a data field associated with the data object and the data service field, and stores metadata that maps between the data field and the data service field. The system receives a user input, and creates a transformation object that transforms a value associated with the data service field into a value associated with the data field. The system updates an instance of the data object by using the metadata to send request data to the data service, using the metadata to receive response data from the data service, and applying the transformation object.
    Type: Grant
    Filed: September 7, 2017
    Date of Patent: January 11, 2022
    Assignee: salesforce.com, inc.
    Inventor: Latesh Semlani
  • Publication number: 20220004408
    Abstract: Methods and systems are provided for automatically determining a need to invoke functionality of a feature of an application while using a primary application and for automatically invoking that functionality without user action. When input information is input into the primary application via a user interface of a user system, it can be received by an application server from a sender process at the user system, and a pre-fix that occurs before a text string can be identified. The text string that follows the pre-fix can be extracted by performing a matching analysis against a library of keywords and extracting a matching keyword. The text string comprises extracted text from the input information. The matching keyword can be matched to an entry that is mapped to a command that can be executed to generate an action that automatically invokes the functionality of the feature of the application without user action.
    Type: Application
    Filed: September 21, 2021
    Publication date: January 6, 2022
    Applicant: salesforce.com, inc.
    Inventor: Pranoy Cherian Mathew
  • Patent number: 11215463
    Abstract: A method involves utilizing a geo-locator service and zone servers to reduce server resource requirements for determining high quality solutions to routing problems. The use of a geo-locator service and zone servers enables the use of servers having less memory which can handle determination of high quality solutions to routing problems involving locations spanning a smaller geographic area even if they are incapable of handling determination of high quality solutions to routing problems involving locations spanning a larger geographic area, and enables efficient assignment of requests to an appropriate server without unduly burdening high value servers having sufficient memory to handle determination of high quality solutions to routing problems involving locations spanning a very large geographic area with determination of high quality solutions to routing problems involving locations spanning a smaller geographic area.
    Type: Grant
    Filed: December 31, 2018
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, Inc.
    Inventors: John Brian Stewart, Dinesh Premalal Weerapurage, Timothy Alan Carnes, Christopher Sebastian Groer, Lahiru Sandakith Pileththuwasan Gallege, Chenlu Lou
  • Patent number: 11216587
    Abstract: Disclosed herein are system, method, and device embodiments for implementing log tokenization in an integration platform system. An integration platform may provide a declaratively-configurable logger asset for deployment in an integration-application design tool, and package the declaratively configurable logger asset in an integration application at least partially built via the integration-application design tool. In addition, the integration application may identify sensitive information in original log data of the integration application, and generate modified log data based on tokenization of the sensitive information. Further, the integration application may log the modified log data into a log file.
    Type: Grant
    Filed: April 19, 2019
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, inc.
    Inventors: Andrew Craig Bragdon, Ignacio Agustin Manzano, Balasubramanian Narasimhan
  • Patent number: 11216444
    Abstract: Systems, methods, and computer-readable media for event sourcing datastores are provided. Events are sent to an event sourcing datastore (ESDS) from an external service, and the events are appended to an event log. The ESDS maintains the event log in one table and the events are automatically aggregated via streaming. The ESDS is linearly scalable, and enforces uniqueness, consistency, and user-defined constraints when appending events to the event log. The aggregate state is computed asynchronously and transparently cached, which provides increased read throughput and reduced latency. Other embodiments may be described and/or claimed.
    Type: Grant
    Filed: January 31, 2019
    Date of Patent: January 4, 2022
    Assignee: SALESFORCE.COM, INC.
    Inventors: Benjamin Busjaeger, Michael Sgroi, Sanjay Acharya, Robert Libby, Christopher Lish, Jeremiah David Brazeau
  • Patent number: 11216460
    Abstract: Methods and apparatus for updating a denormalized database object after updating, deleting, or inserting a record in a source database object are described. A first operation on a source database object that involves a record of the source database object being updated, deleted, or inserted is performed. A first part of a corresponding second operation involving a respective record of the denormalized database object being updated, deleted, or inserted is performed. A query result that references an aggregate field of a set of records in the denormalized database object is altered. The altering includes an aggregation operation using values in the query result being performed and altering that part of the query result that includes the aggregate field of the set of records. A second part is optionally performed to complete the corresponding second operation and update the denormalized database object.
    Type: Grant
    Filed: May 13, 2019
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, inc.
    Inventors: Marla Hay, Yvonne Zhou, Yu Chen, Michael Allan Friedman, Shivan Kaul Sahib
  • Patent number: 11216183
    Abstract: Disclosed herein are system, method, and computer program product embodiments providing an ergonomic user interface keyboard. An embodiment operates by determining a baseline keyboard interface corresponding to a baseline mobility of a finger of a user. An indication that the finger of the user has sustained an injury with an expected recovery time is received. A new mobility of the finger of the user with the injury is measured. A deviation between the new mobility and the baseline mobility of the finger is determined. An injury keyboard interface is configured with a shifted plurality of keys of the baseline keyboard interface to new positions away from the finger with the injury and towards another finger without the injury based on the deviation. The injury keyboard interface is displayed during the expected recovery time, wherein upon an expiration of the expected recovery time the baseline keyboard interface is displayed.
    Type: Grant
    Filed: September 1, 2020
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, inc.
    Inventor: Wojciech Koszek
  • Patent number: 11217097
    Abstract: A method involves accelerating the electronic determination of high quality solutions to routing problems by utilizing determined optimized time windows for precomputing optimal path matrices to reduce computer resource usage. The use of traffic windows defined based on changes in rates of change of speeds for traffic on road segments allows for more rapid determination of a set of one or more high quality solutions as compared to requiring on-demand, in-process determination of a shortest path for a particular time during comparison of paths or routes performed as part of a process for determining high quality solutions to the routing problem.
    Type: Grant
    Filed: December 31, 2018
    Date of Patent: January 4, 2022
    Assignee: salesforce.com. Inc.
    Inventors: John Brian Stewart, Dinesh Premalal Weerapurage, Timothy Alan Carnes, Christopher Sebastian Groer, Lahiru Sandakith Pileththuwasan Gallege, Chenlu Lou
  • Patent number: 11216435
    Abstract: At least one database table of denormalized values corresponding to selected values of field properties in records across multiple disparate tables of the database environment is maintained. A structured query is received through a structured query language application program interface (API). The structured query to request a listing of records across the multiple disparate tables of the database environment. The database table is searched for indications corresponding to records across the multiple disparate tables of the database environment corresponding to the selected values indicating communication with a specified party. A listing of records from across the multiple disparate tables that satisfy the selected values is returned through the structured query language API.
    Type: Grant
    Filed: September 24, 2018
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, Inc.
    Inventors: Marla Hay, Yu Chen, Michael Allan Friedman, Yvonne Zhou, Shivan Kaul Sahib
  • Patent number: 11216785
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for implementing an electronic learning (eLearrning) system. In some implementations, an indication of a user selection by a first user of electronic learning content of an electronic learning (eLearning) system is processed, where the electronic learning content includes a learning module. Learning module is initiated or resumed. The progress of the first user in relation to completion of the learning module is tracked. An unanswered question that pertains to the learning module and that has been submitted by a second user is identified based, at least in part, on the progress of the first user in relation to the completion of the learning module. The unanswered question is then provided via a web page of the learning module for presentation via a client device of the first user.
    Type: Grant
    Filed: May 22, 2020
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, inc.
    Inventors: Emily Hudson, Chris Fox, Qingqing Liu, Asha Camper Singh, Dan Chen, Matthew Rigdon, Nicholas Stuart, Jiahan Ericsson, Joyce Yeh, Samantha Ready, Adam Torman
  • Patent number: 11218461
    Abstract: Disclosed are some implementations of systems, apparatus, methods and computer program products for facilitating the authentication of computing system requests with an unknown destination across tenants of at least one multi-tenant database system. Authentication is facilitated using an intermediate system that is accessible by and independent from the tenants of the multi-tenant database system.
    Type: Grant
    Filed: June 29, 2018
    Date of Patent: January 4, 2022
    Assignee: salesforce.com, inc.
    Inventors: Matthew Bahrenburg, Alan Vangpat, Anupam Jain, Koson Thambundit, Sanjay Thakkar