Abstract: A computer-implemented method for simplifying the pasting of textual transcriptions from a transcription engine into an application is described. An audio file is sent to a transcription engine. A textual transcription file of the audio file is received from the transcription engine. The textual transcription file is automatically loaded into a copy buffer. The textual transcription file is pasted from the copy buffer into an application.

Abstract: A computer-implemented system and method for evaluating the performance of a user using a dictation system is provided. The system and method include receiving a text or transcription file generated from user audio. A performance metric, such as, for example, words/minute or errors is generated based on the transcription file. The performance metric is provided to an administrator so the administrator can evaluate the performance of the user using the dictation system.

Abstract: A distributed dictation/transcription system is provided. The system provides a client station, dictation manager, and dictation server networked such that the dictation manager can select a dictation server to transcribe audio from the client station. The dictation manager selects one of a plurality of dictation servers based on conventional load balancing as well as on a determination of which of the dictation servers may already have a user profile uploaded. Moreover, while selecting a dictation server and/or uploading a profile, the user or client at the client station may begin dictating, which audio would be stored in a buffer of dictation manager until a dictation server was selected and/or available. The user would receive in real time or near real time a display of the textual data that may be corrected by the user. The corrective textual data may be transmitted back to the dictation manager to update the user profile.

Abstract: A converged call center is provided. The converged call center provides a switch connectable to a customer through a telephone network. The switch connects to a converged container comprising a plurality of applications necessary for the call center functionality. The converged container is connected to a voice platform to facilitate communication between the applications, the customer, and a customer service representative.

Abstract: The present invention provides for multiplexing applications. In particular, an access receives a request from a user to access an application. Based on the received request, the access server establishes a communication link between the access server and the user. The access request is stored in an input request queue when an available communication path to the requested application is available. The communication path between the input request queue and the application is established, the stored request is removed and sent to the application.