Abstract: Systems and methods for seamlessly providing carrier-independent VoIP calls initiated using an existing carrier-issued telephone number are provided. In exemplary embodiments, the existing carrier-issued telephone number to be called is received. Subsequently, a status regarding if the existing carrier-issued telephone number is a registered telephone number stored in a carrier-independent database is determined. If the existing carrier-issued telephone number comprises a registered telephone number in the carrier-independent database, a call is established via peer-to-peer connection using an address associated with the registered telephone number. However, if the existing carrier-issued telephone number is not a registered telephone number in the carrier-independent database, the call is placed via a standard route.

Abstract: Systems and methods for providing automatic insertion of call intelligence in an information system are provided. In exemplary embodiments, new call detail records are accessed. At least one individual associated with the new call detail record may then be identified, and a subject matter associated with the new call detail record determined. A call intelligence record based on the identified individual and the subject matter is then generated and automatically inserted into the information system.